by TN2021 4 days ago
2,235 Reviews
Best Wordpress Theme for Education. Thank you
Author response
Hi there,
We are glad that you are satisfied with our service. If you need further help, we are ready to assist you via Support Email (support@thimpress.com) or Support Forum (help.thimpress.com).
Thank you and we wish you a great time using our Eduma theme.
Sincerely,
ThimPress - Customer Support
Mala atención al cliente demoran mucho en responder y el personal no esta calificado para resolver problemas del producto.
Author response
Hi,
Sorry for the inconvenience. What is your problem? Please create a ticket on the forum ttps://help.thimpress.com so we can check for you.
Thanks.
Worst Support Ever.....Can't even get a simple question answered anymore.
Author response
Hi,
We’re very sorry to hear about your experience. We checked and we have responded to all your tickets. If you have any problems, please explain further or contact us via the forum. We will continue to check and support you. We look forward to receiving a better review from you.
Thanks
If you plan on using this theme for a school with offline courses, do not buy it unless you want the way the courses are laid out to change.
I bought this theme because it looks great but if you enter a course and click the offline course checkbox it removes the nicely laid out tabs for curriculum, teacher, reviews etc. Which then means you will have to spend hours recreating it.
If I want the same nice layout and information I am going to have to use custom fields which completely defeats the purpose of buying the theme. I wanted something that was ready to go, which this is not for offline courses.
I contacted support and they could not even be bothered to offer suggestions. Not cool and I'm annoyed I extended my support today, enjoy that money for something I can't use now.
Author response
Hi,
Sorry for the inconvenience. Currently, the interface of offline courses is displayed by default. If you want to edit, you can use the Thim Elementor Kit to edit. We have given you a solution in the forum ticket. Please follow the forum to resolve this issue soon.
Outdated design. Poor support. The theme does not support adding different online schools
Author response
We’re very sorry to hear about your experience.
We haven’t received any support requests from you yet. If you’re facing any issues, please feel free to create a ticket at help.thimpress.com — our team is ready to assist you.
Also, kindly note that this theme is designed for creating and managing online or offline courses, but it does not support setting up multiple separate schools within the same site. You can check the theme’s description again for details on its features.
Thank you for your understanding!
Excellent theme for educational website.
Author response
Hi there,
We are glad that you are satisfied with our service. If you need further help, we are ready to assist you via Support Email (support@thimpress.com) or Support Forum (help.thimpress.com).
Thank you and we wish you a great time using our Eduma theme.
Sincerely,
ThimPress - Customer Support
Great help from ThimPress. Super support by all issues.
Author response
Hi there,
We are glad that you are satisfied with our service. If you need further help, we are ready to assist you via Support Email (support@thimpress.com) or Support Forum (help.thimpress.com).
Thank you and we wish you a great time using our Eduma theme.
Sincerely,
ThimPress - Customer Support
Very nice theme. Only downside is there is no translation for other languages then English available, such as Dutch. You have to translate everything yourself.
Author response
Hi there,
We are glad that you are satisfied with our service. If you need further help, we are ready to assist you via Support Email (support@thimpress.com) or Support Forum (help.thimpress.com).
Thank you and we wish you a great time using our Eduma theme.
Sincerely,
ThimPress - Customer Support
poor not correct with demo iam very sad
Author response
Hi,
I'm sorry that the demo is not matching your expectations. Could you provide more details on what is incorrect? We’d love to assist you.
You can also create a support ticket at help.thimpress.com, and our team will help resolve the issue as soon as possible.
Thank you!
Got help real quick and to the point. 5 star
Author response
Hi there,
We are glad that you are satisfied with our service. If you need further help, we are ready to assist you via Support Email (support@thimpress.com) or Support Forum (help.thimpress.com).
Thank you and we wish you a great time using our Eduma theme.
Sincerely,
ThimPress - Customer Support
The support is very helpful and committed.
Author response
Hi there,
We are glad that you are satisfied with our service. If you need further help, we are ready to assist you via Support Email (support@thimpress.com) or Support Forum (help.thimpress.com).
Thank you and we wish you a great time using our Eduma theme.
Sincerely,
ThimPress - Customer Support
no funciona muchas actualizaciones, no gasten su dinero, falla demasiado no es estable
Author response
Hi,
We sincerely apologize for any inconvenience caused by the Eduma theme.
We have checked but did not find a support ticket from you in our help system. Could you let us know what issues you are facing so we can assist you? Thank you.
Sincerely,
ThimPress - Customer Support
After i struggle with code error in activation, Now support help me to solve this point. and activation with same code, We try before back to Normal.
Author response
Hi there,
We are glad that you are satisfied with our service. If you need further help, we are ready to assist you via Support Email (support@thimpress.com) or Support Forum (help.thimpress.com).
Thank you and we wish you a great time using our Eduma theme.
Sincerely,
ThimPress - Customer Support
by FBS- 3 months ago
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