Reviews for Ella - Multipurpose Shopify Theme OS 2.0

Reviews for Ella - Multipurpose Shopify Theme OS 2.0

Cart 44,203 sales
Recently Updated
Well Documented

1,444 Reviews

for Bugs

The theme has a lot of bugs, is super complicated to fix or modify something, and they charge almost $70 if your support expires for only 6 months. Is insane. I use another themes that has a clearer code, are faster and cheaper. I'm stuck with an expensive theme that even if you install a clear version, won't let you modify it, just keeps loading, doing nothing. And of course that Shopify says to contact the theme creator. Like a year ago I paid the extra 6 months of support, that was cheaper, but now, for 70$ you can get a better theme with less bugs. This one is a constant trap.

for Feature Availability

This is a fantastic template, trustworthy.

Author response

Thank you so much for your feedback! We're so happy to hear that you find the template fantastic and trustworthy. It’s great to know it’s serving you well, and we truly appreciate your support. Wishing you all the best as your business continues to thrive!

for Customizability

used Ella for around 5 years and it is absolutely stunning. the flexibility to create templates for specialised pages, and customising "add to order" button redirect link is just amazing. will never switch Ella for something else. keep up the good work.

Author response

Thank you so much for your kind words and long-time support. It truly means a lot to know that Ella has been part of your journey for five years. We're glad the flexibility and customization have made a difference for you, that's exactly what we aim for. We'll keep working hard to make it even better. Wishing your business continued growth and success ahead!

for Customer Support

The support team is very enthusiastic, quick support exactly what I need, thank you support team

Author response

We're really happy to hear that our support team could assist you quickly and meet your needs. If you ever need anything else, we're always here to help!

for Customer Support

I’ve worked with many themes and developers in the Shopify space, but the team behind the Ella Theme stands out in every way. The theme itself is elegant, powerful, and perfect for high-end branding — but what truly sets this apart is the Halo support team.

Their communication is clear, professional, and always warm. I needed some layout refinements for my store's blog section, and they immediately understood what I was aiming for. The results were flawless, and the process was smooth from start to finish.

It's rare to find a team that puts this level of care and attention into their work — and it shows. If you’re looking for a top-tier Shopify theme with an incredible support team behind it, Ella by Halo is absolutely the right choice.

Thank you again to the amazing Halo team. You’ve earned my highest recommendation!

Author response

Thank you so much for your amazing feedback and kind words! We're beyond happy to hear that Ella has met your expectations, both in design and functionality and that our support team was able to assist you smoothly. It truly means a lot to us to be recognized for the care and attention we put into every request. Wishing you continued success with your store — and we're always here whenever you need us!

for Customer Support

Ella has been a great theme for our business, it looks great and comes with tonnes of cool features. The support that is offered by the team is really helpful, quick and makes the overall experience effortless.

Author response

Thank you so much for your kind words! We're thrilled to hear that Ella has been a great fit for your business and that you're enjoying the design and features. Our team is always here to help, so it's wonderful to know you’ve had a smooth and effortless experience with our support. Wishing you continued success with your store! ✨

for Customer Support

This is a great theme with a good sense of design. The problems I feedback can be solved by their manual service in a timely manner. The technicians are very friendly and communicate well, which brings us great help.

Author response

Thank you for your thoughtful feedback. We're so glad to hear the design met your expectations and that our team could assist you promptly and kindly. It's always our goal to be helpful and communicative every step of the way. Wishing your business steady growth and smooth success ahead!

for Other

You’ll love this theme for its wide range of sections, extensive customization options, detailed documentation, high-quality code, responsive support, and fair pricing—even for large-scale needs. Everything is well-designed, and quality is guaranteed.

Author response

Thank you so much for your thoughtful feedback! We're really glad you found value not just in the theme itself, but in the care we put into its design, support, and pricing. It means a lot to know it met your high standards, even for large-scale use. Wishing your projects continued success and smooth builds ahead!

for Customer Support

We love the template. However, what keeps us very happy customers is the speed and technical skills of the support team. No issue is a problem for them to resolve quite quickly.

I would buy more products from them if i have half a need.

Author response

Thank you so much for taking the time to leave this kind review! We're so happy you love the template, and even more so that our support team could be there when you needed help. Knowing you'd return even with the slightest need really encourages us. Wishing your business steady growth and many wins ahead!

for Customer Support

First time ever making a shopify store, hence why the theme can be intimidating at first. However the Halothemes team is amazing to say the least and always help you if you're stuck. Thank you. Dun, Han and the rest.

Author response

Thank you so much for your thoughtful review! We know starting out can feel overwhelming, so we're really glad our team could help make things smoother for you. Dung, Han, and everyone here truly appreciate the shoutout. Wishing you lots of growth and success with your store!

for Customer Support

Han is amazing! The customer support is wonderful! Giving them 5 stars.

Author response

Thank you so much for your kind words! We're truly grateful you took the time to share this. It means a lot to know our support made a difference. Wishing your business steady growth and joyful success ahead!

for Customer Support

"Sono estremamente soddisfatto del servizio offerto da Halo Tema! Il team di supporto è sempre stato rapido, professionale e disponibile a risolvere qualsiasi problema.

La mia esperienza con Halo Tema è stata eccezionale, grazie alla competenza e alla cordialità del team. Sono sempre stati in grado di fornire soluzioni efficaci e tempestive.

Consiglio vivamente Halo Tema a chiunque cerchi un partner affidabile e di alta qualità. Il team di Halo Tema è veramente eccellente e merita tutti i complimenti!"

Author response

Thank you so much for your kind words and thoughtful review!

We're truly happy to hear that you've had such a positive experience with HaloTheme. It means a lot to our entire team to know that our support, responsiveness, and dedication have made a difference for you.

Your satisfaction is our top priority, and we're always here whenever you need assistance. Thank you again for your trust and for recommending us — we genuinely appreciate it!

for Customer Support

Very good theme, if I have any questions, Ella will reply to me in time to help me solve them

Author response

Thank you so much for your kind words! We're really happy to hear you’re enjoying the theme. Always here if you need anything, don’t hesitate to reach out anytime!

for Design Quality

good

Author response

Thank you so much! We really appreciate you taking the time to leave a review. If you need anything else, we’re always here to help!

for Customer Support

Customer support was prompt and very helpful. Really appreciate their quick and friendly assistance!

Author response

Thank you so much for your kind words! We're really glad we could help quickly and make the process smooth for you. It means a lot to us that you took the time to share this. Wishing your business steady growth and continued success!

for Customer Support

The service has been excellent, resolving many of my issues! The entire communication process was both efficient and highly professional

Author response

Thank you so much for your kind words! We're truly happy to hear that you had a great experience and that we could help resolve your problems efficiently. Your satisfaction means a lot to our team, and we’re always here if you need further assistance in the future.

for Customer Support

support is really very quick thank you.

Author response

We’re glad to hear you’re happy with our support
If you need anything else, we’re always here to help!

for Customer Support

The team is really helpful and supportive to fix any reported issues quickly.

Author response

Thank you so much for your kind words. We truly care about making things right as quickly as we can, and it means a lot to hear that it made a difference for you. Wishing you continued success and smooth days ahead in your business!

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