235 comments found.
Before I buy the theme I’d like to know if it’s possible to sort portfolio items randomly, so that different ones are shown everything a user refreshes the page. Thanks!
Hi,
Thanks for reaching out, and sorry to hear you’re facing these issues.
Would you please create a support ticket at https://crowdyflow.ticksy.com? Our team will assist you there and help resolve the demo import and Elementor errors as quickly as possible.
Yes, it’s possible! You can display portfolio items from a specific category using their ID, and we can guide you on how to set it up so the items appear in random order each time the page is refreshed. Let us know when you’re ready!
I have purchased your branding agency theme. Initially, I was having trouble importing the demo. Now the demo has been imported, but the fonts and images are missing. Also, whenever I try to edit any page with Elementor, it shows “Page Not Found.” I even created a new page and tried editing it with Elementor, but I still get the same “Page Not Found” error. Please provide a solution for this.
Hi,
Thanks for reaching out, and sorry to hear you’re facing these issues.
Would you please create a support ticket at https://crowdyflow.ticksy.com? Our team will assist you there and help resolve the demo import and Elementor errors as quickly as possible.
There is an issue on the portfolio page, Elementor content is not shown after the Elementor and Animation Addons’ last update
Hi there,
We’re sorry to hear you’re experiencing an issue with the portfolio page after the recent update of Elementor and Animation Addons.
To better assist you, please create a support ticket at the following link: https://crowdyflow.ticksy.com/
Our support team will look into it and help you resolve the issue as soon as possible.
Best regards,
Good work, Good luck with sales.
Hello, why on elementor editor the font “Syne” is working and selected, but on live its not working (different)
Hi, Can you please create a support ticket here https://crowdyflow.ticksy.com/ We will check and solve your issues.
Thanks
pre purchase question – can i add the “lets talk” button to the mobile header?
and does the creative-branding-agency theme supports RTL?
Hi, Yes you can add the “lets Talk” button to mobile header as all of our headers ware crated using Elementr, So you can easily customize them.
All of our Demos Support RTL,
Still if you have any issues after purchasing the theme, just let us know or create a support ticket here https://crowdyflow.ticksy.com/submit/
Hi How can we enable button “Anchor link” to link to different sections of a page? When we do with your theme, there is no “Smooth Scroll” and the section does not load properly. Kindly advise. Check this link for example: https://pixelfic.com/web-development-kingston/#services (As you can see, the whole section is blank and you can not scroll further.. if you reload the page, you will see the section has content)
Hi, For the smooth scroll issue, we’re happy to help resolve it for you. Please create a support ticket at https://crowdyflow.ticksy.com/, or feel free to email us directly at hello.wealcoder@gmail.com. Our team will look into it and assist you as soon as possible.
Hello Team Thank you. We have just emailed you.
Thank you for your email—I’ve received it and will review the details shortly before getting back to you.
Plugin Animation Addons its broken. Site not scroll, animations dont work properly
Thank you for using our theme. We recently identified an issue with the latest version of the plugin, which has now been resolved.
If you’re still experiencing any problems, please feel free to create a support ticket https://crowdyflow.ticksy.com/ . Our team is happy to assist you with any issues you may encounter.
Best regards,
Hi, does Animation Addon Pro plugin comes with this theme or we need to buy it separately? thanks
You don’t need to purchase them separately but just some features are locked like 10000+ Section templates, if you purchase the theme, you will just get the access to all of the templates reated to this theme.
We left the support ticket and are waiting. It’s been a long time.
Hi, We’ve resolved your issue from the support forum. Please check the response there when you get a chance.
Hello team after latest updates plugins theme website went down do you know why? It throws There has been a critical error on this website.
Basically id i deactivate the arolax essential plugin it plays can you see what causes that ? Do i need this plugin enabled?
Hello, Please create a support ticket at (https://crowdyflow.ticksy.com/). We will need to check your website in detail to identify the cause of the issue and provide the best solution.
I cant create ticket cause support ended some days ago. The point is i see in comments belowe that this happened to other sites also, cant you make an update for your plugin so it wont break the websites please? Also cause now its urgent can i deactivate it safely for the moment or its needed?( im a reccuring customer btw)
Thank you for being a recurring customer! To assist you further, please provide your website login details at hello.wealcoder@gmail.com. We need to update your theme and plugin, and there’s one plugin that needs to be removed. Once we have access, we can resolve the issue for you.
Thanks team i sent you .
Team pls can you check the mail i replied to you thanks.
Hi, Yes, please check the email I replied to. Looking forward to your response. Thanks!
I saw it thanks i replied back check it please because its not about editing header its about an error after you changed header. Thanks.
Nice theme for ‘modern’ styles – but sadly any Demo does not import – keeps getting stuck on main “importing content’ window – also – many pages “not scrolling”. Also problems on Mobile and Responsiveness. Want FULL REFUND IMMEDIATELY. Thank you.
Hey, if you don’t want to use the theme, just send us the refund request, but don’t blame us, there is no bugs, all demos install correctly but any way just send us the refund requests
Hello, how do I create a new header? And how do I associate the header I create with a page?
Hello,
You can create a new header from the ‘Animation Addon’ → ‘Theme Builder’ option. There, you will find the header section where you can create a custom header. Additionally, we provide some pre-made header templates that you can use and customize as needed.
Once you’ve created the header, you can assign it to specific pages or set it for the entire website from the header edit options.
Let me know if you need further assistance!
Best regards.
This is the fifth time I am requesting you to take a look at a ticket. You guys are ignoring tickets both here and on your own portal.
Hello, We wanted to inform you that we have already responded to your ticket. Please check your inbox for our reply.
Thank you for your patience.
Every time I activate the essential plugin on the website a critical error appears.
Hi,
Please contact our support team at (https://crowdyflow.ticksy.com/) or email us at hello.wealcoder@gmail.com for further assistance.
Best regards!
Can you please create a support ticket here https://crowdyflow.ticksy.com/ We will check and solve all of your issues.
Thanks
After the update i have a lot of problems with the theme the main cause i believe is to be the animation addon plugin which i causing errors to the site and prior i think it was the WCF plugin. Need some help on this ASAP
Hello,
I wanted to inform you that we have already responded to your email. Kindly check your inbox for our reply.
Thank you for your patience.
Best regards,
Facing a lot of issues after demo installation. - Unable to change the paddings and margins of the sections - Fonts at the backend is not reflecting on the frontend. - Brand (image) Sliders are not sliding.
I emailed the support more than 24 hours back, still waiting for the reply. What is the average response time?
Hello,
Thank you for reaching out, and I sincerely apologize for the delay in response. Our support team aims to respond within 24-48 hours, but we truly appreciate your patience.
Please provide temporary admin access via our support email so we can investigate further. We appreciate your patience and will do our best to resolve this promptly.
Best regards,
We have already shared the admin credentials of the website with you on the support email ID three days back. I am still waiting for the resolution. I have listed all the issues in details on the support email along with screenshot, please address and resolve them at the earliest. Looking forward!
Thank you for your patience.
I understand that you have already shared the admin credentials and provided detailed information about the issues via email. To assist you more efficiently, could you kindly resend the details along with your username (anuj23)? This will help me locate the previous correspondence and ensure that we address all the issues promptly.
Thank you for your cooperation.
Best regards,
Cannot validate the purchase, cannot import the demos.. still waiting for response for the ticket? What is the average response time?
Hi, We have solved the server problem, So now you can validate and import the demo.
Thanks
The license works now! Importing a demo does not, still gives errors.
The recommended versión gets stuck importing files, the alternative provided does not import images or CSS just text, so the site is all scrambled.
Hello,
Thank you for your patience.
I apologize for the inconvenience you’re facing with importing the demo after the license was validated. To resolve this, would you please create a support ticket at https://crowdyflow.ticksy.com/ ? Our team will assist you as soon as possible.
Your feedback is valuable, and we aim to ensure everything works smoothly for you. If there’s anything else I can do in the meantime, please let me know.
Best regards,
Thank you, we did yesterday and are awaiting for problem resolution.
Thank you for the update. I’m glad to hear that you’ve already submitted a ticket. Our support team will get back to you as soon as possible to resolve the issue.
Best regards,
Hello
Theme looks good but i have some worries before purchase becouse scrolling unworking on the mobile with ex this demo https://crowdytheme.com/wp/arolax/mobileapps/
Some demo’s working fine but i cant go down on the mobile app demo and software demo.
Try to open it on your physical smartphone.
Thanks
Hello, I’ve checked the demo on a mobile device, and we will fix the scrolling issue soon—no worries about that!
Also, thanks for your feedback; we appreciate it! Let me know if you have any other questions before your purchase.
Hello! I sent a request to support several days ago and have not received any response yet. I purchased the theme for a project, but unfortunately I was unable to implement it because the theme in some sections does not allow adjustments to fonts, sizes, colors, etc. When I remove the section and try to do it manually, it never looks the same. Unfortunately I lost the project and would like a refund, please.
Hello, Apologies for the inconvenience. We can provide you with the project page demo so you can customize it according to your needs.
Would you please create a support ticket at (https://crowdyflow.ticksy.com/) or contact us via email at hello.wealcoder@gmail.com? Our team will assist you as soon as possible.
I prefer a refund since I lost the project with my client. Is that okay?
We understand your situation and would like to inform you that we have already responded to your support.
To proceed with your refund request, kindly reach out to our support team directly via the following link: https://crowdyflow.ticksy.com/. Our team will be more than happy to assist you with the next steps in the process.
Should you have any additional inquiries, please do not hesitate to contact us. We are here to assist you.
