156 comments found.
I have a question about this theme before buying it. There are gradients… on buttons and some headline text. The colors of the gradients will be editable, right?
Hi! Yes, you can change gradient for button. Thanks!
Good work, Good luck with sales.
Thanks!
Hello,
I have a few questions before making a purchase.
Is this theme compatible with WP Bakery Visual Composer, or is it exclusively designed for Elementor?
Also, is it possible to view a demo of the theme options from the back office?
Lastly, how many required plugins does this theme need (could you list them for me) ?
Thank you a lot.
Hi! 1. Unfortunately theme isn’t compatible with WP Bakery Visual Composer. It is comparable with Elementor only. 2. Sorry we can’t provide access to our admin 3. You will need to install Elementor, Woocommerce and WPForms for full working
I I left a support ticket but have no reply, so I’m asking here. Fantastic theme, BTW. In my opinion, it’s one of the best, thought-out designs on themeforest. However, after installing the dark demo theme and updating images and adding some articles, my client decided they wanted the site to be white. Is it possible to change the site to light without having to import the other demo, and if so, would it erase all our content we have already done? We just want you to change the colors to light version and we are using the child theme, thanks ! .
Hi! Thanks for the purchase. We received your ticket and we will answer as soon as possible. Thanks for your patience.
Hello,
Where can I find the contact form because it’s not in the footer ?
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com/
Hey what’s wrong with this theme – elementar is hanging and taking for ever to adjust things. Drives me crazy!! Please get it fixed and update the theme – otherwise its a one star!!!
Hi! Please provide temporary access to your admin in our support system. We will try to help you. Thanks!
The theme is broken; I tried to install 3 times, both dark and light versions. Reinstalling from the ground up doesn’t help. This is very annoying, to be honest.
The support isn’t loading, how do I fix the theme? Website is https://agenccy.ai/
I’ve installed installable theme which is called neuros.zip (after unpacking All files & documentation archive)
it took me 4 attempts to install it properly. seems like now it is working.
Hi! Thanks for the purchase. Let us know if you need any help. Please create a ticket in out support system for better support – https://support.artureanec.com
Hi, I’m struggling to login to the support site – it just keeps saying logging into Envato.
I need assistance with the pager not working on the blog listing widget – I can see it works on demo but doesn’t work on our dev site. Any ideas? thanks
Hi! Thanks for the purchase. Please try this system – https://artureanec.ticksy.com
hey, is there any way to get refund for buying this theme? either can you answer on my ticket in your support website? i am trying to create website using your theme – clean installation, a lot of errors connected to Attempt to read property “post_status” on null in myserwer/wp-admin/includes/template.php on line 2299. Can someone help me?
Hi! Thanks for the purchase. We received your ticket. And we will answer as soon as possible.
Hi! Sorry for the late reply. You can do it like this. You need to add Blog Listing widget to the page, select Grid type and then set the filter by ID and specify the list of post IDs you want to display in comma: https://prnt.sc/cbT9YKJUf8m3.
Hello everyone, when will there be a new update? Thanks
Presale question: Is it possible to create within your theme a tech-related prebuilt version for News/Magazine? For example, check Inverse.com for your inspiration. Thanks
P.S. Slava ukraini! Heroyam slava!
/Support from Georgia, Tbilisi
გამარჯობა
Hello, I have a quick question about your excellent theme. I was under the impression that the theme doesn’t include Elementor PRO. Is it possible to have 2-3 sections with blog posts in a grid or carousel on the homepage without needing to purchase the PRO version of Elementor? Thanks in advance!
Hi! Theme is not compatible with Elementor PRO. Only Elementor free version. Thanks!
Thanks but didn’t tell me, is it possible to have 2-3 sections with blog posts in a grid or carousel on the homepage
Artureanec, did you see my question?
Is it possible to have multiple sections of blog posts in a grid or carousel on the homepage?
Thanks in advance!
Hi! Sorry for the late reply. You can use any widget from our demos. They will all work fine and be configured in Elementor Pro. Also, any widget from the Elementor Pro set will work with our theme. However, Elementor Pro widgets will not have the styles of our theme, since it does not support it. As for the Portfolio widget from the Elementor Pro set. This widget will not work with our portfolio posts. Since this post type is created by the theme, and a third-party plugin will not see it. Thanks!
We turned on the theme’s dark mode and now cannot turn it off despite trying for hours and removing both the theme and the child theme. How can we fix this?
Hi! Thanks for the purchase. We received your ticket in our support system. And we will answer as soon as possible.
Hi, for some reason every time I tried to make a support ticket, it gives me an error. I just want help removing a symbol (your logo) in the menu items. I need help fast. Thanks.
Hi! Thanks for the purchase. Please send your questions by email.
Hello, I have the classic WooCommerce form on checkout page and not the same like on demo view
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com/
Hello,
How can I update the theme’s header and footer areas? I couldn’t find it anywhere in the admin panel.
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com/
Hello, The theme is great! Congratulations on the wonderful design!
I have decided to purchase it, but I have one question before proceeding.
Is there an option in the settings to adjust the width of the site? Currently, I notice that in the demo, the pages are all 1340px wide. I am particularly interested in the blog, as I would like its width to be 1825px, similar to the homepage. Is there a setting to adjust the site’s width, or would this need to be done through custom CSS?
Thanks in advance!
Hi! Yes, you can do it. Send request and we provide instruction how to do it. Thanks!
Thanks a lot! I have just one more question. Is it possible to set a different Page Title background image for the each page? Because I have the impression that it’s the same picture on all pages. For the website I’m creating, I will have many text pages, and I want each one to have a different background. Thanks in advance!
Hi! Yes, you can set a different Page Title background image for the each page. Thanks!
We’re having troubles with the update of the Neuros plugin because it has moved my whole website to the left. I have checked every single plugin and it’s creating some problems on my website. When I disable it, my site looks great but some elements are missing because of that plugin, what can we do to solve it? We have updated the theme, but we keep having the same problem
Hi! Thanks for the purchase. Please update the theme. It appeared after Elementor updates.
Im having troubles with the update of the NEUROS PLUGIN (that plugin name), because it has moved my whole website to the left. I have checked every single plugin and it’s creating some problems on my website. When I disable it, my site looks great but some elements are missing because of that plugin, what can I do to solve it? If I remove the plugin, maybe ill loose some changes I have made like widgets and this stuff.
Hi! Thanks for the purchase! Please update the theme. It appeared after the Elementor update. If you need any help please send request by email for better support.
Hi, to update the theme what should I do?? Thanks for your answer.
Hi! It’s two ways to update theme:
Please see how to update manually – https://prnt.sc/k5qxPJxdK4g2 How to update theme using Envato plugin – https://help.author.envato.com/hc/en-us/articles/360000481263-WordPress-Theme-Requirements-Part-1-General To see updates you need to install Envato plugin.
Thanks!
Congrats w/ 2000 sales! Keep it up!
Thanks! Let’s do it more )