113 comments found.
Hi, I should change the settings of the “Header” section but the changes are taken only from the “home 01” while I would have chosen to use the “home 02” Any ideas?
Hello Themesflat Team,
The TopBar in the header section is can’t be updated. Please how do one update the top bar in the header section. The content on the left and the content on the right can’t be updated. How do you update this?
https://prnt.sc/vjZke3irgFinThanks.
Dear Crecxpo you can edit here : customize -> header https://prnt.sc/qLw4psZ9W381 Thanks
The Demo import is not working through WPBakery. I don’t see anything from the Demo Import. Are you using a different version of WP Bakery? Or what could be the problem?
Dear please crete ticket id at here https://themesflat.ticksy.com/ provide for us infor your site username pass we import demo for you. Thank so much
Thanks the Youtube video guide works.
You please read the article http://corpthemes.com/customizer-not-working/. Thank so much.
This is not working can you please check…
Dear you please check link https://themesflat.ticksy.com/article/18650 Thanks
Please see my support ticket #3098876. I am having trouble with the slider.
Thank for your ticket. I will check and solved for your site.
I was able to resolve my issue. Thanks for the quick response.
Any category view looks very long, wordpress READING setting “For each post in a feed, include For each post in a feed, include” Excerpt setting does not work.
Blog landing might look okay, but when category of the blog is navigates, it is impossible to show the posts properly .
How can I make the category of the posts look like a blog grid or list layout instead of full text? Again, wordpress reading setting does not affect anything.
Thank you.
Thank you for trusting and buying our items. To support you in the best way. Please create your ticket here. https://themesflat.ticksy.com/ And provide us with the following information. 1. Link your website 2. infor login administrator website username pass 3. Say more the problem you have met. Can take a video picture.. We will check and process it for you right away
Thanks!
Hi. What is the latest version of WP Bakery that is included in the theme? It seems to be 6.05 while the current version is 6.9.
ok pro, You please deactive old plugin after re-installer new as link include on theme
I am having the exact same issue as Jeihoon. ” I have purchased your theme from envato elements and I know that there is no support for Envato Elements …. but could you at least tell me where to look for the issue with slider revolution? it does not stretch full width first load …. once you resize the browser then full width becomes active!!! occasionally works full width but once you refresh the page the slider squeezes to the left side of the page living empty blank space on the right side. I appreciate it if you just tell me where the problem is. Thanks” How do I fix this? I have the latest version of EVERYTHING.
Dear sandymeier. You please create tiket id https://themesflat.ticksy.com/ or email:themesflat@gmail.com send link your website, username , pass i will login and installer demo for your site Thank so much.
I emailed you. Please reply with how to fix. I don’t want you to install the demo content on an established website.
How do you update this theme? Updates are not coming through automatically? What am I missing?
Dear mieche. you please read guider at here https://wpthemego.com/auto-update-themes-plugins-envato-market-plugin/ Thanks
Thank you!
Really disappointed. Even after demo import i did not get what the demo shows. Wasted hours trying to figure. Even after you have paid, where to go to ask questions is a problem. You offer 6 months support. Where do I even access the crappy support. You expect me to reads tones of text to access support? HOOOWWW????? Can I get my money back?
Dear DannyMagnate. You please create tiket id https://themesflat.ticksy.com/ or email:themesflat@gmail.com send link your website, username , pass i will login and installer demo for your site Thank so much.
Hello, Does the package come with Elementor Pro, Or I have to buy that separately?
Dear DannyMagnate. Theme is not include Elementor Pro. However we are developed Addons for theme almost as complete as the pro version you can use it like pro version
Hello, pls how can I add the social media link to each portfolio page for the client https://prnt.sc/26be2t0
Dear Crecxpo. You please add code at here https://imghostr.com/884689_gkj your_theme/tpl/social-share.php. If you can’t please give know name social you want add and create tickit id https://themesflat.ticksy.com/ provide infor your site i will login and add for your site. Thank so much
I cannot find how to change the text (or link) for the button in the top bar. I only need to replace the button with a shortcode, but nothing seems to work. I’ve tried changing the header template, but it will not save (or publish).
1. You please change text at here https://imghostr.com/eaae82_31w 2. Change color https://imghostr.com/244737_dve Reason not working can be you does not turn off option page. Turn off at here edit page https://imghostr.com/088164_m29 if you problem still solved please create ticket id at here https://themesflat.ticksy.com/ we are support more for your site. Thanks
Hi. Thank you for your response. I believe that I incorrectly asked my question. I would like to edit the top bar. In essence, I want to remove the button that is provided and replace it with a short-code that produces different button. The short-code is for a popup Appointment Booking plugin. When plugin button is clicked, a popup appears where the client can schedule their appointment. I just need to know where to find (or where to go) to edit the top bar (i.e. replace the button for short-code), if this must be done using Elementor Pro or if this is even possible to do.
Dear ttaylor57. You please insert shortcode at here https://imghostr.com/a96391_vwn Remove code render content right and replace shortcode you want view img https://imghostr.com/e1154a_s93 Thank so much
Hello, I would like to know if a PRO version of Elementor with all the features is included with the purchase in the package
Another question, from the installation video is not clear. Does the theme have an area where you can manage settings and insert custom code in the header and body? (for example the facebook pixel)
Dear Avgrafica 1. PRO version of Elementor. When you purchase and use theme wiht Elementor Pro then with all the features Elementor include Theme Besides There are also some widgets we write specifically for the theme 2. Does the theme have an area where you can manage settings and insert custom code in the header and body. Sure you can customize any you want with Page buider Elementor, Header Footer Builder, Or or special case i will customizer for your site. Thanks so much.
Hello … I have purchased your theme from envato elements and I know that there is no support for Envato Elements …. but could you at least tell me where to look for the issue with slider revolution? it does not stretch full width first load …. once you resize the browser then full width becomes active!!! occasionally works full width but once you refresh the page the slider squeezes to the left side of the page living empty blank space on the right side. I appreciate it if you just tell me where the problem is. Thanks
Dear Jeihoon. You please send help me link your site username pass via email themesflat@gmail.com i will check and support for your site. Thank so much
I have sent you many emails. Saying that you have not received anything is not right. I have replied to the email that I finally just received after 1 month. Please make sure you follow up!
Reading the comments above, it seems I’m not the only one in the situation. By the way, your ticketing system doesn’t work as when I copy and paste the Purchase Code, your system does not recognise it.
i done support for your site. Please check email. https://themesflat.ticksy.com/ Working well please re-check it. Can be Purchase Code Expired. Thanks
Hi. I have sent follow up questions on the support you provided. Can you please reply to my email?
ok i sent mail for you.
Yes, you did yesterday… more than 20 days after my request. I am still waiting for a solution.
how do I get help with questions on the topic, I opened a ticket but didn’t get an answer?
Hello. I have explaind for you via email ferreiramirandamariaisabel@gmail.com .You please create ticket id on https://themesflat.ticksy.com/ provide link your site, username pass and the problem you have met. I will support for your site. Thank so much.
I have problems with the posts, when clicking on them they do not load … only the preload remains. This happens on the backend and the frontend. Please reply
Dear simonpmccullagh. You please create ticket id https://themesflat.ticksy.com/ticket/2867439/ Leave link your site username pass. I will login and support for your site. Thanks
i need support. i sent 2 times mail no any answer? why?
Hello. I support for you via email. Thanks
i sent 2 times mail author, and no any answer. i need answer very urgent email please…
Sorry for delay. I check and email for you. Thanks
