38998 comments found.
Hi,
I bought twice your theme. I need to purchase again. But this time I need to setup for demo page. Because I am gonna change my template. That’s why first I need to install this template to my demo page. But later I will publish for live page. How can I manage “purchase code” for demo page? is it possible? will I have a problem when I move all files to live page? maybe I will work in the demo page for more than 3-4 months.
Thanks
Hello @Karacafer
We are glad to hear that you like Avada, regarding the purchase code being used on two domains, we already provide an option wherere you can set up a staging or local / development domain and still be able to use Avada license there without any issues along with live domain.
In any case, you can register it on one demo domain and then switch the license to a different domain when you are ready, however do note that one license of Avada can only be used at 1 live domain at a singel time.
More information on this can ber read here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need further assistance with this, kindly note that you have an active support and should be able to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, Do you have Figma files available?
Hello @Pratik_Designer
Avada doesn’t use Figma for its design templates so I am afraid not.
Thanks
-Ammar
Hi. Can technical support help me with a child theme, namely transfer to CSS code and JavaScript code only those elements that are used on the site?
Hello @kuminov
The child theme customisation isn’t something that is covered in our support, we have a very detailed documentation about this here => https://avada.com/documentation/avada-child-theme/
If you need assistance with anything else, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I’ve updated everything in Avada, as requested but now, the plugin Convert Plus is not working. It causes a fatal error. Why? Is not supported anymore from Avada?
Hello @mabel_coralba
Kindly make sure that you are on the latest version of the plugin as well, the Avada update itself doesn’t cause any issues with the plugin so this could be specific to some other 3rd party plugin aswell, I will suggest you to kindly check by disabling all your 3rd party plugin(s) and see if that helps.
If the issue persists, we will need you to open a support ticket with our team and we will check this out.
Click Here to Get Avada Support
Thanks
-Ammar
I’ve already updated Avada to the last version and the last version of Convert Plus and I’ve done this try disabling all the plugins but it didn’t work.
Hello Mabel_coralba
Our team will need to take a closer look into the website in this case, can you kindly open a support ticket with us further so we can check this out.
Thanks
-Ammar
Thank you Anmar, but I verified the debug log and is Convert Plus Itself that is corrupt. If I comment the line 1398 of the classes/class-convert-plug.php, I can activate the plugin but the modules for the popup are not visible and it doesn’t work. I also checked files and folders permissions but nothing changed…I’m working with Avada from almost 5 years and this is the first time it’s happening something so wrong
Hello @mabel_coralba
I have just tested the latest version of Avada that is 7.12 with latest version of convert plus at this moment which is 3.6.1 and I see no fatal error on my end, so this seems to be a site specific issue for some reason, Convert plus is a bundled plugin and we also haven’t gotten any complaints regarding this so far from our customers.
Thanks
-Ammar
Is it possible to create a frontend Avada form that is connected to ACF Pro?
Hello @CreativeGamut
I am afraid that is not a possibility at the moment to do so at the moment, if you need any further assistance regarding this however, kindly open a support ticket and our team will help you.
Click Here to Get Avada Support
Thanks
-Ammar
How to add user IP user URL into Avada form?
Hello @tianxialuyalu
That is not a possibiity right now to get user’s IP address and also due to GDPR rules this may require a consent from user to do that.
Thanks
-Ammar
Hello, do these 2 demos https://avada.website/corporation/ & https://avada.website/virtual-assistant/ are Woocommerce compatible? I dont see a cart on anything.
Hello @geokir
Yes, all the prebuilt websites are WooCommerce compatible because all of them are built upon Avada itself, you can add WooCommerce shop to any of the prebuilt you want.
We will be happy for you to be a part of this amazing community!
Thanks
-Ammar
Hello,
It seems that the template is integrated with Google reCaptcha by default. Are you planning to add support for Cloudflare Turnstile? Reportedly, the usage limits for Google reCaptcha are set to change by the end of the year, while Cloudflare Turnstile currently has no such restrictions.
Hello @ckrzysieck
Currently that is not an option, however we are always listening to our customer’s feedback and suggestions and depending on how popular is this particular item, we may add it to our future releases.
Thanks
-Ammar
Is it a full Website Builder, or it’s only a theme for a website builder that I can add on another Website Builder.
Hello @Ankushjain3087
Avada is a full WordPress website builder, means you can create a website from scratch using it on WordPress hosted platform 
Thanks
-Ammar
Unfortunately, I can no longer access my Avada support account, so here is my question.
We need to remove the URL parameters but this instruction does not work, there is no “Hide URL Parameter” anywhere.
https://avada.com/documentation/how-to-fix-portfolioidxxx-url-showing-in-single-portfolio-item-urls/How can we disable this?
Hello @czeranski
You should be able to get in touch with our team regarding any issue specific to account here => https://avada.com/contact/#contact
Regarding this issue, we will need to check your setup and we suggest opening a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Surely you can tell me how I can deactivate this? You have instructions, but they are probably out of date.
Hello Czeranski
The feature is still available and works fine => https://cln.sh/kFzPZPL2
However, if you want more control over how the portfolio items load, I will suggest you to instead use our Post Card element and setup your own style of listing page, post cards comes with more control and freedom to setup your post types, more about this can be read here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
Thanks
-Ammar
Best sales theme ever!!!
Thank you
Hi, i want to customize the author profile page (layout) on avada. where can i see detailed instructions on how to do it?
Hello @manhquan3081993
You can read our documentation and make use of Author Element in this case => https://avada.com/documentation/author-element/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have two websites, one running the 7.11.15 version and another updated to 7.12.0. On the updated one, the filters for the “Post Cards” elements are no longer working. I only see the “All” label. No matter what I change, the filters are no longer working. Please investigate this!
Hello AAv_Multimedia
I have just checked and the filters are working fine for me => https://cln.sh/1tmNRLjp
Can you kindly make sure that you don’t have the number of posts to show set to a very limited value? if there are alot of posts in some categories, they won’t load all the category filters and number of posts will need to be increased.
We will need to take a closer look into this further so kindly do open a support ticket with our team if you still see the issue.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for the quick reply! I tried everything, but it doesn’t work. I noticed that if I remove the post cards element completely and add it again freshly, the filters are being showed in the live editor, but when I view the page, they don’t show up. I cleared all custom CSS, cleared cache, tried 3 different browsers. It just won;t work after the update. Here’s a ss: https://i.imgur.com/ed8T0NR.png
Just an update, I inspected the code and it seems like the filter labels are there but are hidden. Any idea why? Here’s a screenshot: https://i.imgur.com/3TqkzBv.png
Hello @AAv_Multimedia
As I mentioned earlier, I am not able to replicate this on my end, to check why is this happening on your website, our team will need to take a closer look so kindly do open a support ticket following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar! I have found the issue. It seems like the filters are getting hidden if you set the layout of the post cards element as masonry. I set it as grid and now it works. Maybe this can be stated somewhere in the docs. Thanks!
Hello @AAv_Multimedia
Glad to hear your issue has been resolved, regarding the masonry layout, we will check this out further.
Thanks
-Ammar
Any upcoming sales? I already purchased 34 licenses but need more pronto lol
Hello @webdesigndesk
We suggest you to subscribe to our newsletter to know about any upcoming sales, you can also become a member of Avada users group on FaceBook to know about it in advance
Thank you for being a loyal customer of Avada!
-Ammar
Hi there, after the recent update I get the console error “Uncaught ReferenceError: gsap is not defined” even when only Avada+Fusion plugins are activated. Tried to disable different performance options but didn’t help.
Hi
We are unable to replicate such an issue at our end We request you to purge any browser/plugin cache and check the content in an incognito/private mode of your browser.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m utilizing the Gravity Form with multiple steps. To present my form, I’m inserting the Gravity Form shortcode within the Off Canvas popup. When I click the button, the popup behaves as intended with the form. However, after completing the first section and pressing the next button to access the second page, the off-canvas reloads and closes. If I press the button again to return to the form, the second page appears.
This issue occurs with every page of the form.
Is there a way to stop the off-canvas from closing?
Hello @Rickrubenent
As gravity form is a 3rd party plugin, our team will need to take a closer look into this for you to provide a more solid response on this query, we suggest you kindly open a support ticket with us.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi. I have a problem with the Gutenberg Editor, since switching to wordpress 6.8 it always gives me this error: “The editor encountered an unexpected error”. Probably an error in a page load wrote something wrong in the database. Is it something I can submit by opening a support ticket? Thanks in advance. Daniele
Hi
We would suggest that you please check for the issue on the default theme post taking a backup of the site. You can also test this with plugins disabled (except Avada core and Avada builder). If you still need help then you can reach out to us via https://avada.com/contact/
Thank you, Shaminder
I’ve already tried, the problem only goes away if I switch to a default theme by disabling all Avada-related plugins, if I reactivate even just the Revolution Slider the problem recurs. Is this a problem that I can submit to support or is it a type of technical intervention that you cannot do?
Hello @danielebenedetti
Kindly contact us on the page here => https://avada.com/contact/#contact Kindly add your purchase code and issue in the email.
Thanks
-Ammar
Thank you so much
You are most welcome
Hi. My website is broken since the update 7.12. The used theme is Avada Real estate.
Hi
It would be difficult to assess/advise on the issue via the comments section. We do see you have valid support. We request you to please contact our support team to have your issue checked by them
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Quick question: can I use Avada to build my own wordpress theme and sell it on code canyon if yes how do I go about it what are the steps ?
Hello @Caleb909
Avada is not a theme builder, it is a Website builder so I am afraid that can not be done
Thanks
-Ammar
Hey! wanted to ask if i can add a button for contact in the mobile header? specifically for the portfolio theme. i want the “book a call” button to be included in the mobile header – is that possible?
Hello @aivvxgoldstart
Definitely possible using our Custom header builder, you can learn more about how to use Avada Header Builder here => https://avada.com/documentation/how-to-design-a-website-header-with-avada/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
