28097 comments found.
I’ve set an image as a background under the Customizing Layout (Framed) option. How can I make that image clickable so it redirects to a single product page? Thanks
Since the background image is added directly to the HTML tag via the CSS background-image property, it’s not possible to add a hyperlink to the image. It needs custom coding.
I am using UX blocks and make Grid Item, Slider. Images cut in window. How to fit image to window?
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
Hi there,
is it compatible with WP 6.8?
Thanks.
Yes, the latest version of Flatsome is compatible with WordPress v6.8 and WooCommerce v9.8.2.
Hello, I need the website to be in Spanish, expressed in Argentine pesos. I need the payment gateway option disabled. That is, once the shopping cart is complete, the option to purchase via WhatsApp appears so that a bank transfer can be made. Can all of this be modified?
Our volunteer users translate Flatsome. Currently, 83% of it is translated into Spanish (Spain) and 35% into Spanish (Argentina). You can easily complete the translation using the Loco Translate plugin.
Your other requests are related to WooCommerce functionality rather than the theme itself.
Is there any way to turn off the Auto popping cart that comes out on the right side when adding products? My customers are complaining that when trying to add multiple variations… it’s annoying to get around the side pop out. I have looked everywhere but can’t seem to find an option on this.
Have you tried to disable the “Auto reveal mini cart” option in Flatsome>Theme Options>Header>Cart->Mini Cart content?
Blimey. I searched everywhere else but there. I assumed it was somewhere associated with store settings. Thank you!
Hello, I have a bug when I am on the other pages of my site the cart button in the header works fine. But once on the ORDER page the button points to the ORDER page. There is no way to return to my cart page once on the order page. Thank’s
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
Hello, on our single product page Stock is not showing. How can we fix?
Could you submit a support ticket here?
Hi Flatsome Support Team,
Recently, I noticed that the “Edit with UX Builder” button is no longer appearing on my blog page. This is preventing me from making changes, specifically to the background image of my blog page. I’m not sure what caused this issue, as it was working fine previously. I can still use “Edit with UX Builder” button with other pages, such as homepage or cart.
WordPress Memory Limit 512mb, All plugins and Wordpress are up to date.
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
Hello, just purchased this theme and so far I’m loving it. Almost done customizing it but need to know if you have any idea when you guys will have the social media feature configured? I’d like to have my instagram feed on my website homepage.
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
Hey UX Themes, i have set an image as background for the whole site some years ago, now want to change it but this feature has been removed i guess? It does not show anywhere in the Theme options. Where do i need to look to erase this? Thanks upfront..
If the page layout is set to full width in Customizer>Layout, you won’t be able to see the background image option. Select either Boxed or Framed options.
I would never had guessed this, thank you soo much!
I recommended Flatsome to a friend, they purchased their license yesterday, and today, when we changed to Flatsome, we are getting this error when we add a product to cart: Please choose product options by visiting [product name]
If you switched to Flatsome from another theme, some content, custom code, settings, or plugins remaining from your previous configuration might cause these kinds of issues. Problems during theme transitions in WordPress are highly likely. Therefore, if you’re not familiar with this topic, we recommend you get help from a professional.
Please note that updating your theme causes a FATAL ERROR on LEARNPRESS!!!!!!!!!!!!!!!!!!!!
The latest update contains WooCommerce template updates only. Please contact your hosting provider for such technical problems.
Is there a line of code to remove the Single Portfolio Titles and Tags from the Single Portfolio Page?
You can override any template file by copying it into the child theme folder.
What does that mean?
To customize the templates, you should copy them from the parent theme to the child theme. This is a WordPress feature. The single portfolio template files are in /flatsome/template-parts/portfolio.
Hi I would like to know if is it possible to edit the search result page when there aren’t any results.
You can override any template file by copying it into the child theme folder.
Hi ask for support for some times but no reply.
Looks like there is a bug with 404
https://doimain.nl/verzorging/every-day-shampoo/ there is a 404 on this page redirect to: https://domain.nl/verzorging/every-day-shampoo/katten-verzorgingIn source code you can find if you search on href=”katten-verzorging”>
no idea where all those URLs are coming from.
You can reach out to our help desk through this form.
Flatsome doesn’t have any control over URL redirects. However, various redirection and SEO plugins do offer this functionality.
Your theme (Flatsome Child) contains outdated versions of some WooCommerce theme files. These files may need to be updated to ensure they are compatible with the current version of WooCommerce. Suggestions for fixing this:
Update your theme to the latest version. If no update is available, contact your theme developer to inquire about compatibility with your current WooCommerce version. If you copy a template file to change something, you will then need to copy the new version of the template and apply your changes again.
I need help solving this problem
Please update Flatsome to v3.19.12.
Hi, I am planning to buy theme. Please tell if it has two features -
1. I want to add text content in the shop page after the products are displayed. 2. On the single product page, can I add custom field such as text box, radio button, file upload etc. and also change pricing based on the input data. Similar to – https://woocommerce.com/products/ultimate-custom-product-fields/
- You can add text, HTML, or a shortcode at the top and bottom of the category pages.
- You can create your own custom product page layouts. But you need to use a plugin like the one you shared to add such dynamic fields. Flatsome is compatible with all official WooCommerce extensions.
Hi, I want to set different color for the internal link, if i try to use the global color it change also the color of the product link in the catalog page.
I need different color only on the content, like short description and decription of product page and text on the category page.
Unfortunately, the link color setting is global. You can add a custom CSS class to the links in the product descriptions and target them as below.
<a class="custom-link-color" href="#">My link</a>
a.custom-link-color {
color: red;
}
Hi, when are you going to update the look of Flatsome, as I want to continue using it and even purchase more licenses for other websites, but the look is kinda outdated if you compare it to others. I love the ux builder, but the outdated look is the only problem. Do you have plans to do this? Or will you leave it like this? Sincerely
As soon as we finish our new block builder, we’ll add many new Flatsome Studio layouts, new website templates, and improve Flatsome’s overall design.
https://supablox.comWhy the hell suddenly I can’t delete contact form 7, YITH wishlist and a couple of other plugins? I don’t use them
Ask your host. Flatsome is not controlling what plugin you can delete or not.
I manage my own server and can delete those plugins when I switch the theme to any other theme. These three plugins come with a Flatsome theme, which means the theme asks users to install these plugins in the initial setup. Contact forms 7, Nextend Social login and YITH wishlist. Something to do with the TGM thing you use inside the theme.
all good, found the culprit plugin “WP All Import – ACF Add-On Pro” It has tgma thing in the code set to true, which conflicts with the theme’s code.
Thanks for letting us know you’ve found the solution 
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