21355 comments found.
Hi, Does the theme support right-to-left (RTL) with Polylang plugin?
Hello! Though The7 is not officially RTL and Polylang compatible, many people are using them for their RTL sites.
“Error: The active theme is broken. Reverting to the default theme.”
I’m not sure if it’s an autoupdate, but my theme broke overnight and backups don’t fix the problem.
No other changes have been made on site.
My support has expired, which I shouldn’t have to renew because it just “broke” without me doing anything:
beastutedotcomdotau
Hello! Could you please please try reinstalling the theme https://support.dream-theme.com/knowledgebase/pre-made-website-content-missing/
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket, if the advice above doesn’t help!
Hi! You can import this single page https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/#single-page
Thank you but where is it saved to. I saved the page. Now where can I find? Is in pages, post ???
When the import is done, you receive a “View post” link. At the moment, you can find “Elements” post type in your WordPress left side panel. This post should be there.
Hello Support Team,
I’m trying to control my site’s appearance entirely with Elementor Templates. However, the template design I’ve assigned works on pages but not on my blog posts (block articles). The default block layout remains active and I can’t deactivate it.
What I’ve already checked:
Elementor version: ____
Theme and child theme: ____
Template assignment for posts enabled in Elementor → Templates → Theme Builder
My questions:
Is there a setting to disable the default block design for posts?
Do I need to create or modify a separate template specifically for blog posts?
Are posts in the Gutenberg editor treated differently than pages, and if so, how can I apply the template design uniformly?
Thank you in advance for your help!
note: Images added via Elementor Templates are not displaying on blog posts; they remain unaffected by the template settings.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
For New Users .. dont buy this theme they are cheaters
I was using my license for the domain for which I had bought it, but it was locked saying that you are using it in other domains while those domains are neither mine nor are they are using this theme.
Hello!
Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline. Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
The purchase code is stored in buyer’s ThemeForest account. It can’t be used without your acknowledging, until you share the license code with someone on your own.
stop copy paste …i want solution or refund my money
Okay. You’ve asked for it. We are reporting the violation to Envato.
Purchase Date: 2017-07-25 17:05:21 UTC
I got the license and was using it for 8 years but today these people locked my license saying that you are using this code on 5 other domains while those 4 out of 5 domains are not mine.I told them in your support that these are not my domains and my license is used only on one domain, unlock it on that and delete all other domains. Then their reply came that now it cannot be unlocked .This is a kind of cheating and who is responsible for this, this theme guy or theme forest . i will file a case against this company if they wont unlock my license or refund my money.
Hello!
Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline. Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
The purchase code is stored in buyer’s ThemeForest account. It can’t be used without your acknowledging, until you share the license code with someone on your own.
stop copy paste …i want solution or refund my money
Nice theme…
Thank you for your kind words 
One question. I created a custom archive loop grid for my custom post types in ACF plugin. When I save my custom loop and set conditions to ALL Archive > review it, it reverts back to the themes archive. I went in and changed all the themes archive to > condition > No instances so they wont show.
I save my custom archive over and over and it still reverts back to the themes archive page. Am I missing something?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Is it possible have events custom post type ?
Hello! Yes, you can use Modern Events Calendar (bundled plugin) https://guide.the7.io/elementor/user-guide/plugins/installing-plugins/ Or create your own custom post type by means of our CPT Builder https://guide.the7.io/elementor/user-guide/the7-dashboard/post-type-builder/
There is a demo ?
Is it possible set a demo in black/dark version ?
https://the7.io/elementor-minimal-creative-dark/ – https://the7.io/elementor-minimal-creative-light/
In other cases, you need to configure your color scheme manually.
Ok, another question, i bought your theme 6 times, there are some discount for new one buy ?
Hi! Thank you!
I am afraid the price of the theme is already the lowest among its competing products https://themeforest.net/popular_item/by_category?category=wordpress
How i can add a topbar to an header that not have it ?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I have an old version of a theme I purchased back in 2017. I haven’t used it for a long time and it’s currently not active on any site, but now I’m trying to activate it on a new site and it’s not working. Could you help me with this?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Good, if possible please share the demo link where two separate design templates can be viewed for a single domain.
Hello! Our demo https://the7.io/#demos is an example of multiple pre-made websites functioning under the same domain. This is a multisite WordPress installation, where each demo is arranged as a subfolder.
If you mean importing multiple demos into a single WordPress installation, it can be done. But only in terms of page content. The skin (header, footer, colors, fonts) can be imported from one pre-made website at a time. Also, all chosen demos should be built with one and the same page builder.
Do you offer an enterprise version of the theme? Really enjoy it, using multiple licenses now and thinking of using it on more and wanted to know if there was a better way to do it than individual licenses.
Hi! I am afraid Envato does not offer a developer license. It is necessary to buy new copy of a theme for each new web-site. This is true about all ThemeForest themes, not just The7.
Hi, Is it possible to insert additional fields in the ‘Team Masonry and Grid’ element within the theme using ACF plugin? I need to display two fields under each team member’s name on the frontend. I’ve already created these two fields and included them in each team member profile post. But now I need a way to display both fields using the ‘Team Masonry and Grid’ and the ‘Team Carousel’ elements. Thanks.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I need a theme that support image hotspots.
I believe this one does.
But where can I see it in a demo?
Hi! Here it is https://the7.io/elementor-main/elements_list/hotspot/ Hope you will enjoy the theme )
Hello, I’m trying to change the privacy information that appears when purchasing a product, but I can’t change it from WooCommerce – Settings – Accounts & Privacy. Is there an option in the theme to change the text of that message?
Best regards.
Hello! You can find all labels and messages included into the theme by means of Loco translate https://support.dream-theme.com/knowledgebase/how-to-change-default-labels-like-category-archive-read-more-and-so-on/
Could you please check whether the changes from WooCommerce – Settings – Accounts & Privacy are reflected when the standards WP theme is activated.
I already found it. All you need to do is edit the checkout page. Thanks anyway. I always use this theme; it’s the best.
Thank you too )
I love this theme and am now having a problem with my font. The fonts changed on my homepage. They are showing the correct selection in Elementor, but they display a different font on the site.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Why is it that every time I upload a pre-built page, unwanted plugins are also uploaded? I don’t want WooComm or Go Pricing or any other plugins that I have not selected. How do I turn off this function? Its beyond irritating.
Hi! If some plugins are installed together with a demo, it means they are used in this demo. But you can deactivate them, if you don’t need these plugins.
I downloaded a Contact Us page, that does not need Woo Commerce and all the other plugins that you included every time I download a prebuilt page. Having to delete them every time is a drag. It would be great if you can fix that.
Hello! You mean a single page import, I see. Thanks! I will ask our dev team to check if it’s possible.
How can I define the “Next” and “Previous” album categories? Currently, the “Next Album” section displays albums that don’t belong to the same category or page the user is currently viewing.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello everyone, I purchased this template a few weeks ago and am interested in purchasing another license. I’m wondering if I can use one of the store templates to display Amazon affiliate products instead of my own.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
A ticket just to answer whether what I’m asking can be done? I already saw that when adding a product, there’s an option to make it a URL. =)
Hello! I am sorry, but it has not been clear whether you are going to add them as a WooCommerce product or some custom post type. Anyway, no WooCommerce addons have been tested with theme. But you can try using free ones.
My Order Details page has a Actions: Pay Cancel buttons all of a sudden after customer pays and is sent back to our store. How can I get rid of that row. It is confusing my customers thinking they have to pay again.
Hello! Could you please check how it works with the standard WP theme. Because The7 doesn’t control payments. You may need to address to WooCommerce support.
When I switch to a WP theme, the problem goes away. Not a WooCommerce thing…a theme thing.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Just submitted. Thanks
Hello,
Where can I download version v.12.4.1 (Mar 25, 2025) from? I just clicked on the download link and the version inside the ZIP is v.12.4.0 (Mar 11, 2025)
I am waiting for a reply.
Thank you. Regards.
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
