8403 comments found.
Hi I am creating a website in a subdomain. After completing the website, I will shift to a live domain, hoping it will not face any problems
Hi Snapshot00! A subdomain doesn’t create any problems because it’s the same domain. In any case, find an article with more information here, and you can always contact us to resolve any issues: https://support.undsgn.com/hc/en-us/articles/11143875681693-Register-a-Staging-Domain
No, this time subdomain is different than main domain
Hi! I can’t anymore. It says I’ve exeeded the max numbers of activations? I have only the one site of mine running with your theme? the site isn’t working properly anymore so I need update at least the plugins. I hope you can help? thx!
Hi StephanRender! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, I’m wondering how I can change the font weight and size of mobile submenu items?
Hi Praevaryn! Please share the link of your site otherwise is not possible to understand the settings you are using.
www.sunnystart.co.th On mobile, for example, the menu item “School Based Therapy” and submenu items “Therapy Services” and “Speech & Language Therapy” etc etc are all the same font size, weight, and it is hard to distinguish what is a menu item and what is submenu
Hi Praevaryn! For the font size you can use this option: https://undsgn.d.pr/i/UcEXSg
For the font weight, please use this small snippet:
@media only screen and (max-width: 720px) {
body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart.menu-primary-inner ul li.menu-item:not(.uncode-cart) > a{
font-weight: 400;
}
}
Thank you! Is it possible to change the font weight of the mega menu title? For example “Therapy Services” is the title of the submenu item “Speech & Language Therapy” etc
Hi,
TBH I have tried this theme before, as an eager beaver but with not much success. The content import was not consistent in my experiences, and the theme was sluggish overall. Which I did not believe was due to my hosting provider.
You kindly, rightly, invoked a refund.
I envisage the speed and other issues prior have been improved.
My Q prior to any retry of the solution is… in one installation is it possible to use varying layouts (i.e theme implimentations of another design) within the one site install? And no, I don’t mean recreating as such via the wireframing system, I mean navigating to from one theme/design/page implimentation to another? For instance, one theme/design/implimention may have a better portfolio display, than another–and which may be desirable to use. If you get my drift.
Apologies if this have been answered prior.
Best
Hi rosebud! We don’t understand your request clearly. Do you mean that you’d like to have different configurations of general options in the same installation? For example, different Menu layouts depending on the page?
Sorry… my bad. I mean if I wanted to use the Classic Agency as a “base” install. But I wanted to use Creative Lab as a separate portfolio page within the install. Is that clear?
Don’t sweat it I think one of your YT videos answers the Q.
Feel free to remove the query if you wish.
Thank you for the confirmation!
Hi, I am using the latest version of the theme. It seems there are a few placeholder images from Uncode in the media library. I try to delete them but they keep coming back. How to delete them permanently and not have them come back?
FYI I did not even import any demo contents.
Hi puichingho! Don’t worry, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least asjk for help with an account that bought the theme): https://support.undsgn.com/hc
I would to unregister my previous unicode website
Hi! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello! I am trying to reset my license so I can use it for the new website. I have deregistered the license on the old website, but it appears that didn’t work. I am unable to create an account on your support website because my license has expired. I only need a license reset. Please advise. Thanks!
Hi! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Heyy! I use a content block for my blog posts to be displayed, and I need to use a different color on my posts’ links with a white background. By default, my site is all black with very bright link color (looks good), but on a white background, is too bright.
I tried overwriting it with the default CSS color for the blog posts links, but it looks like the theme has !important added at the color hex, and I can’t overwrite it. Is there any way around this? https://snipboard.io/4fmNex.jpg
Hi Businezz98! Please note that it’s not very easy to understand the context and therefore suggest a possible code that allows you to change what you want. Share the link to your site and specify only what element you want to change. In any case, I think you just need to copy the selected selector and add “html” in front of it.
Hello everyone! Just a simple question: by selecting the off canvas menu is it possible to place the logo in the center of the header and not on the opposite side? So I would need burger menu on the left and logo in the center (not on the right). Is it possible? I did not find options that allow me to do this. Thank you so much
Hi pinkyvoice! No this is a native option only for the Overlay Menu, but you can use this small code:
@media (min-width: 960px) {
.menu-offcanvas .logo-container {
text-align: center;
}
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I’m just trying to find where to change the default line height for the main body/text box.
Hi waynechicago! You right, we missed this option, you can use this small snippet in the Theme Options > CSS:
p, li, dt, dd, dl, address, label, small, pre, code, span.tab-excerpt {
line-height: 2;
}
Awesome. Thank you so much for the quick response!
Hi waynechicago, and thank you for the confirmation! 
Hi, I would like to report a bug in the builder. When editing styles and scripts for a specific page, at the bottom of this custom styles popup appears an Update button, whereas we previously had a Save button…it forces us to refresh the page every time, which is very impractical. Thank you!
Astrid.
Hi setsettings! Please follow: https://support.undsgn.com/hc/en-us/articles/26257708822685-WPBakery-Page-Builder-8-3
Hello. I am facing a major issue after this update.
As soon as any of the page loads on the website, the page automatically shifts downward. Like the page is dropping down 50px as soon as it loads. Even after refreshing it multiple times, it kind of shifts or drops downwards, once it loads. It is happening across all pages and portfolio including Home Page.
Have gone through most of the Theme Options, even Reset them, but this issue is still there.
Please guide me towards a solution.
Hi psyddix! We doubt it’s a problem with the update, otherwise, you would see hundreds of similar reports here. In any case, without a link, we can’t really understand what’s creating this shift. Please share the link.
Hi! I was wondering if it is possible to build a portfolio page with two columns, each one with independent scrolls, using uncode. Something like this:: https://www.josepferrando.com/458-school-culinary/
Thank you so much!
Hi iqmartins! We are sorry but it’s not possible to create this type of layout natively. You would need to add some CSS code.
Hi Unable to update theme extensions Thanks for the help
Hi zutercherri! Do you have a specific error message? In that case, try to be as specific as possible so we can possibly help you.
Hi For each of the extensions, the message is something like: An error occurred while updating Uncode WPBakery Page Builder: Unable to create folder. /homepages/31/d201913817/htdocs/clickandbuilds/TestEric13/wp-content/upgrade/uncode-js_composer-r1Rl1h
Hi zutercherri! It seems that your installation is suffering from some issue with permissions. When the update system tries to create the new folder, it gets blocked. You should try to verify the server permissions for the “plugins” folder of your installation.
I haven’t changed the folder permissions at all, so I don’t understand. The other extensions have been updated. What values should I use? 777 or something else?
Hi zutercherri! We understand that you haven’t changed anything, but this is our assessment based on what you’re telling us. If it were a theme problem, we should be seeing thousands of users reporting the same issue, right? The main “Plugins” folder should have permissions set to 755 (rwxr-xr-x), 777 is too permissive. PS. If you search online for “WordPress Unable to create folder,” you’ll find many results. Besides permissions, some articles also discuss exhausted disk space as a potential cause.
Also another question is it easy to mix and match content?
Hi Walizen! Yes, it’s really easy to mix each section of every demo with sections from any other demo. To do this, you just need to copy the section and paste it into the page you want, ex: https://support.undsgn.com/hc/en-us/articles/360002620538-Copying-Rows-VC-Clipboard
Alternatively, you can also use the Wireframes plugin to import individual sections into any existing page and thus compose your personal layout: https://undsgn.com/uncode/wireframes/
Excellent buy soon
Hi Walizen and thank you for the confirmation!
Hello Friends Impressive updates Does text reveal animation work on mobile?
Looking forward to purchase
Blessings❤️
Hi Walizen, and thank you for appreciate Uncode updates!
Typically animations are deactivated on mobile devices for performance reasons. In any case, I can check with the developers if there’s a hook to enable this type of animation on mobile as well. Please send us a notification here during the week so I can get instant feedback from the developers since they don’t work on weekends.
Yes great most mobiles can handle it That would be nice..
Hi Walizen! Yes, we didn’t mean performance in the sense that devices don’t support it, but rather that animations are not something that mobile speed tests like from a performance perspective. Anyway, we confirm that the option works on mobile devices but in our Demo by choice, we have activated the option “Disable Animations on Mobile”.
I see.. Your updates are very impressive.. Buy soon ✌and thanks for prompt reply
Thank you for the confirmation!
I am only getting full transparency. I wanted slight fading to the top
I currently have the full menu blurred. I wanted the top of the to be fully blur, while the bottom of the menu to not be blur like in the demo link provided.
Hi suvidhi23! Please follow this article, we call this feature “Blur Progressive”: https://support.undsgn.com/hc/en-us/articles/25107282307485-Blur-Progressive
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
This was perfectly what i was looking for. Thanks.
Hi suvidhi23 and thank you for the confirmation!
Hey guys, could you please help me with a css trick to make the mobile menu burger size bigger, I tried a few options but they don’t seem to work well.
Generally speaking I feel like with the current trends and mobile dominance it might be the time to make a few things tad bigger or give us an option like with button sizes
Thank you!
Hi atercervus!
lines-button .lines,
.lines-button .lines:before,
.lines-button .lines:after,
.lines-button .lines > span {
border-radius: 2px;
height: 4px;
width: 30px;
}
.lines-button .lines:before {
top: 8px;
}
.lines-button .lines:after {
top: -8px;
}... or you can also try this one:.mobile-menu-button.mobile-menu-button-light.lines-button {
transform: scale(1.5);
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I posted it here instead of raising a support ticket because I believe this could be interesting for other theme users.
Thank you for the response, unfortunately neither option works
The first makes only top and bottom lines bigger and then the cross is offset/crooked. The second option changes nothing.
Hi atercervus! Please specifically request support through private support channels. Similarly, we try not to share relevant information with all users who don’t purchase the theme and download it from cracked versions. Anyone interested in small tricks can always open a ticket. In any case, if they don’t work for your setup, please share the URL of your site so we can create it based on your settings.
Fair point re cracked versions. I’ll create a support ticket now.
Hi atercervus and thank you for the confirmation (as you can see, providing the exact customer link can also help; generally, users prefer to share the URL privately)! I see that one of our agents has already responded to you. Let us know if this new trick works for your setup!
Hello
I’m wondering why I can no longer define other colors in the Media Gallery for the overlay.
I have checked the code and it’s using for the div a class named “old” Thats why the overlay color is not visible anymore. Why ? I need this option for many pages i have build … I want to change the hover color for each medium individually. Just like before… Bug?
Hello docperi,
sorry for the issue, but yes, it is a bug, and the new update, which will be available in a few hours, should fix it. Sorry for the inconvenience, and thank you for your patience. All the best
Thank you for your super fast support
Hi docperi, and thank you for the confirmation (the update is delayed a bit to insert a few minor fixes).
Hi there,
So I bought this theme years ago for my portfolio website. But since then I revamped my look twice with two other themes. I did not deactive the theme. I want to use it again on another of my websites but I cannot activate it because it says its activated. Can you help?
Hi fromafamilyofkings! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
