26477 comments found.
Hello,
After updating the theme from version 23.0 to the latest release, the site has encountered issues and is currently broken.
We are currently working on updating the theme on our staging environment.
Could you please let us know if there’s a way to activate the theme license on the staging site? This would allow us to test the update thoroughly before applying any changes to the live production site.
Staging site URL: https://demo1sacn.ecodigital-dev.co.za/
Kindly share the way to perform this activity without facing any issues.
Hello,
We have now added your staging domain as a related domain.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to also update Bridge Core plugin which will be listed there.
One more important step after you update theme and plugins is to navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello QODE!
I am currently trying to deregister the theme. Since the previous installation has been deleted, I can no longer access the admin panel to do it from there.
Following your video instructions, I attempted to register on your website to proceed with the deregistration, but I’ve encountered repeated issues. I’ve tried multiple times to sign up using both my personal details and the Facebook login option, but none of these attempts have been successful.
I also sent an email requesting help with the deregistration, but I haven’t received a response yet.
Please provide a working solution as soon as possible, as I am working under a tight deadline and this issue is causing significant delays.
Thank you for your urgent attention to this matter.
Best regards.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve check and we see that our support agents responded and deregistered your purchase code.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have just received their reply! Thank u
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I know which domains my keys are registered to?
Hello,
You can check this and deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is it possibile to use my own Elementor license with your theme? I know some themes have builders built into their own versions, but I would like to use the official version. Thank you
Hello,
All of the features showcased in the Elementor demos and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I confirm that the latest version 30.8.7 is full of bugs. I rolled back to the previous version.
Hello,
We couldn’t reproduce this when updating the theme on our installation.
When updating theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video. We also recommend using the FTP method to update the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I uploaded the latest version of Bridge however the latest version of WP Bakery Page Builder is not supported. We are still in Version 7.3 fo.r the WP Bakery Page builder with high vulnerability, but cannot up date (to the latest version 8.2) Please let us know how we can fix that.
Hello,
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins and the latest version of WPBakery plugin should also be listed there.
You can also locate the WPBakery plugin zip (js_composer.zip) on this path wp-content\themes\bridge\plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I already tried that. However, there is no plugin found that is called WPBakery plugin. Please see the picture here with the included plugins: https://drive.google.com/file/d/1VI9ZLZ1gWAgqumWjd36FsH7iyAZFHF8S/view?usp=sharing Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
That worked. It would be helpful to name the file WPBakery instead of js_composer. As there are many other people having the same issue as well.
Thank you for your time.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi team, we’re using your theme on a client website and your latest update broke all inner pages. Basically, the content no longer loads. You see the nav menu and nothing else below. Once the Bridge Core plugin gets disabled, you can see the pages start loading mostly correctly.
It also says the your new Optimizer plugin is required but that’s not true. It should be Recommended only. And, we’re unable to delete it due to the issue in your latest update. We’ll have to do this via FTP.
I hope you can revise your latest update.
Edit: Restoring the previous version 30.8.4 resolves all issues. Will have to keep that version until you resolve the above.
Hello,
We couldn’t reproduce this when updating the theme on our installation.
When updating theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video. We also recommend using the FTP method to update the theme. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Thank you for your feedback regarding Optimizer plugin. You can use the theme without this plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your reply. I did first update using the auto-update but then manually reinstall it in Appearance > Themes yesterday to no avail. Both failed. I did the Save Changes in the Options as well as I was troubleshooting. Nothing worked except to revert to the previous version.
I see someone else complaining about the 30.8.7 version as well.
I noticed that you launched a new version today (30.8.7.1) so I updated to that one and everything is fine now. I am suspecting that your previous upload to ThemeForest may have timed out and caused incomplete file uploads, or the bug you fixed resolved this (since we don’t use WooCommerce on that client site).
Thank you, all good now 
.
Hi,
The latest update was to included the fix for the breadcrumbs in the title area when WooCommerce is not installed.
We are glad that everything is working correctly now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I bought several Bridge themes to make sites for my clients. Today, some sites no longer exist. How do I unsubscribe from themes to get my licenses back? Thanks
Hello,
Thank you for using our theme.
You can deregister your purchase codes via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thanks !!!!
best regards
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I no longer have support, but I do have a valid licence for Bridge in my website. After the latest update I can update Core and LayerSlider, but when trying to update WP Bakery plugin, I see thie message: Getting download link…
Automatically updates for the plugin are available to the clients with a valid support period – you can renew it here. To update manually, visit our customer center to download the latest version.
I am unable to update WP Bakery. How can I solve this issue?
Hello,
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins and the latest version of WPBakery plugin should also be listed there.
You can also locate the WPBakery plugin zip (js_composer.zip) on this path wp-content\themes\bridge\plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I just started using The bridge theme after a few years. I am using it on Opera browser. Now i tested in Explorer and Firefox and the qode silder isn’t loading. IS there something I am doing wrong?
Hi,
Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I purchased 3 licenses, but I’m certain that one of them hasn’t been used yet. Is there a way to check which domain is associated with each license, so I can use the unused one (and renew support) for my new website? I tried to contact helpcenter@qodeinteractive.com but with no luck. Thank you
Hello,
None of the licenses was registered on a domain where Bridge theme is in use, so we have deregistered them. You can use your purchase codes now for your new installations of the theme.
You can find more info regarding support expiration and option to extend it in this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need the WP Bakery update. Do I have to purchase extended support in order to have you provide that update? I tried submitting a ticket but since my support has expired it won’t go through. Thanks for your help.
Hello,
There is no need to extend support in order to request latest versions of bundled plugins. In case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version. Also, please check if you have updated the theme and its plugins to the latest version listed in change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I did send a request to that email with my purchase code on the 14th and have not heard back. I just sent again.
Hi,
We’ve checked and we see that your email was updated with response and that our support agent sent you the latest version of plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Can I know how to check all the icon and pick the one I want, every time I have to see the icon I need to use one by one, any possible way to see visually the icons and get the name of it and then apply it in the theme?
Hello,
Unfortunately, the preview for icons in the dropdown menu is not available. However, names of the icons are corresponding to the ones on the official sites of included icon packages, so you can check there.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I’ve purchased a Bridge Theme license. Before I register on my WordPress site and activating the Envato API key in Envato Market Plugin, I can’t update Bakery plugin. Could you please help me?
Hello,
Thank you for choosing our theme.
Bundled plugins are updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will send you the latest version. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a pre-purchase question: The templates look great! I hope the support is just as good. I’m looking for a template for a multi-store. I usually purchase templates from another deverloper that has exceptional support. I liked your templates, but I need to know that it’s 100% customizable with Elementor, not 80%, 95%, or 99%. Are you sure the template can be 100% customized with Free Elementor Version? I have a second question: I have physical products for sale in this store, but I also need to be able to include affiliate links so I can list clothes from Amazon stores and have them appear in my store as products. Is this possible with your template? Thanks in advance. Marc
Hello,
Thank you for taking interest.
All of the features showcased in the Elementor demos on the landing page and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor. Sections like header and footer are using theme templates and we recommend checking the videos in this link where theme backend options are covered.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities. You can add external/affiliate products using WooCommerce and you can find more info on how to achieve this in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode team,
The Bridge core plugin seem to cause some issues.. The Events Calendar plugin was installed in January and worked as expected until recently. A feature of the plugin that worked before (button: Previous events) now results in: Page not found.
The support from The Events Calendar plugin replied: “I recommend reaching out to the support team for the Bridge theme. They may have specific insights or fixes for issues related to their plugin, such as making exceptions to Calendar pages, or disabling minification of CSS and JavaScript files, or caching, which are usually the ones that cause these types of issues.”
Could you please look at this issue?
Best wishes, Judie
Hello,
First, please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello am unable to register the purchase code on the same domain.. After installing the WordPress i had an issue with the php ..I had to reinstall it again and am unbale to active the code for the same domain,,
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now. Please note that it’s necessary to deregister purchase code before resetting your database or reinstalling your WordPress.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok Thanks Soo much..
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I am redesigning the client’s site in a staging area. I want to register the purchase code on local so that I can update/test the website on local before pushing it to the production site.
I am unable to submit a support request as the support period has expired. Is there any way we can get the local URL registered with the purchase code?
Hello,
The theme can be used on a localhost installation without registering the purchase code. Theme options, custom post types and custom shortcodes won’t be blocked on a localhost.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the quick response. I just uploaded the website to the staging area on the server (for the client to review), and the shortcodes appear all over.
Is there an email where I can send you the purchase code, Production URL and the Staging URL (to be whitelisted)?
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. Just submitted the form with the details.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! What are the next steps after this? I’m not sure if my form was submitted.
Would you just add the staging domain as a related domain, and the website will start rendering the blocks correctly without showing the shortcodes?
Thank you. I was able to register the code on the staging area. The staging website is working now.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Wanted to find out if it’s a bug with the theme code:
1. Enabled Titlebar and breadcrumbs in the Qode Options. There are two H1s on Product pages: In the titlebar, it says “Products” instead of the actual product name and it’s an h1 + the actual Product Name above the short description, which is also an h1.
2. In the latest theme v30.8.6, the breadcrumbs after Home disappear – it only shows “Home > ”. I rolled back to the older version v30.0.1 and the breadcrumbs came back: “Home > About Us”
Hi,
1. This is the “Title Area” and you can find more info about this section in the documentation here.
2. Please check if you’ve updated Bridge Core plugin to the latest version (version 3.3.3 at the moment). After the theme update all of the plugins with available updates will be listed in Appearance > Install Plugins.
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you have additional requests, please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I understand that you would like me to submit a support ticket, however, my support subscription has expired. But I am reporting a bug or an incompatibility with the theme code.
Just to validate, I installed a fresh version of:
WordPress: 6.7.2
Bridge Theme: 30.8.6
Bridge Core: 3.3.3
Slider Revolution: 6.7.29
WPBakery: 8.2
WooCommerce: 9.6.2 (Tested the breadcrumbs with v9.7.1 and v9.8.1 too)
Qode Options: Titlebar with Breadcrumbs is enabled.
When WooCommerce is enabled (any version as mentioned above), the breadcrumbs appear as “Home > ” on inner pages (About Us as an example here).
When I deactivate WooCommerce (any version as mentioned above), the breadcrumbs appear correctly as “Home > About Us”
You can view a quick 1 minute video here: https://www.loom.com/share/83d19b69634a4a3880d9a3b038c2e9b0?sid=07a3a150-1c54-477f-a228-710bddc591c9
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Initially, I had to backtrack a lot of changes and PHP versions to see if it was my custom code causing the issue. Ultimately, installed a fresh version.
Awesome! Thank you for checking this quickly again. I have emailed you.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Not yet. I have checked the spam box too – no email yet.
Hi,
We will add the reply below:
Please locate file on this path wp-content/themes/bridge/functions.php and search for:
if ( ! function_exists( 'bridge_qode_is_product_brand' )Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello QODE Team,
I’ve just migrated the new website from the staging environment to the main URL, but I’m encountering an issue with the license. It’s not working, and it keeps loading non-stop.
I’ve already submitted a ticket # 293308 regarding this issue, but I’m unsure when I will receive a response. Since I’m on a tight deadline to launch the new site, I need to resolve the license issue as soon as possible. Without the license working, I am unable to proceed with the launch.
Could you please assist me with resetting the license or provide a solution to get it working? Your prompt attention to this matter is greatly appreciated.
Thank you,
Hello,
Your ticket should be updated with response now. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
Please understand that our average response time is around 24 hours on weekdays and we are trying our best to answer all of our users in this timeframe.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, is there any booking function with the theme? e.g. for hotel businesses for booking accommodation check in & check out dates
Hello,
Unfortunately this is not a feature of the theme. You can check our themes with hotel booking functionality in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Would I be able to use a plugin like Bookentric with this theme for the booking function? Thank you
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
