6244 comments found.
Hello,
This is a complicated question. Please create a ticket on the Support Portal and provide your WordPress admin credentials via private reply so our support team can investigate. Thanks in advance!
[BUG] Impreza 8.35 has some issues with WP 6.8 in the WP Bakery Page Builder.
The icons on row component have alignment issues on hover and also seem to be cut from the left side.
See this video for reference: https://jumpshare.com/s/2t4PnkNiR0t7RV4KfCEw
Hello,
We have just released 8.35.1, which fixes a few issues, including this one. Please update to the latest version.
Okay thanks for the update. I can see it’s fixed. However, the check for updates button on the Theme About page is not working now. When I click that button, the page just refreshes but nothing happens.
Reactivating the theme should resolve the issue. Please give it a try.
Hello,
After the latest update, the grid elements in the horizontal placeholder are displayed side by side, but they are displayed in a distorted way, overlapping each other.
I wish you good work
Hello,
Please share an example page URL. Also, if you use any caching plugins/tools, ensure you clear the cache.
The mobile menu is buggy. After upgrade to the latest version, the mobile menu is broken.
Hello,
Please follow these steps to locate the possible source of the issue:
- Deactivate all plugins except the UpSolution Core, clear all cache, and if the error disappears, activate plugins one by one to replicate the issue.
- If you use any code at Theme Options > Custom Code, remove it while testing and then check if you can replicate the issue.
- If you use a child theme, switch to the main Impreza theme while testing and check if you can replicate the issue.
Thank you. It appeared that LiteSpeed is causing the problem. Changed a few settings and it solved the problem.
Team, Need help on fixing one issue. The grid filter is not working based on url, But the results are working if we select the option manually. can you please help with this.
https://kore.ai/agent-platform/integrations/?filter_integrationlogos_category=asr-ttsHello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
Hi. I am having trouble with the carousel element. When it rotates back to the start, it stops displaying new images. You can see an example below just under the hero section. let the slider run for like 15 seconds until it gets back to the mastercard logo.
https://www.aptpay.com/Hello,
Please provide more details on how to replicate the issue. It seems to be working correctly on your site.
Hello, I am having problems with the mobile menu after the last update. Whatever I did did not fix it. Please solve this problem. gopos.com.tr
https://ibb.co/xSYj6vnvI created a demo account and did a new installation, still the same.
gopos.gopos.com.tr
https://ibb.co/qY40w8Z2Hello,
Earlier, a few of our customers had a similar issue when the site/hosting used the “rocket loader.” If this is the case, try turning it off and check if you can replicate the issue afterward.
thank u very much Yes, it is there, thank you very much, have a good day.
I am having problems using the “Edit Live” to edit my pages. It says that my site has rejected the connection. But I have no problems editing at the backend editor. Is that a problem with the WPBakery?
Hello,
Please check if you can replicate the issue by switching for a moment to one of the default WordPress themes (Twenty Twenty-Five, Storefront, or similar). If you can, then the issue is not theme-related.
Id purchase another lisence for this theme for a client, however the demo site, when i go to test drive it, it just doesn’t work. It wont import demos. If the demo doesn’t work, why would i purchase another lisence, or even support.
Hello,
Importing a new demo via the setup wizard doesn’t remove the previously added / pre-defined pages. You can reset the site to default with the WP Reset plugin and import the demo again to see how it works on a clean installation.
Envato API error
There is a problem with synchronizing with your Envato account. Please try again later.
I get this error by activating on website
Hello,
Unfortunately, there’s an issue with connecting to the Envato API; we’re investigating the reason. We’ll notify you once it is fixed.
Hello,
There was an issue on the Envato side. It is now resolved, and everything should work correctly; please check.
Can you add captcha on post, like on contact form? thank you
Hello,
Please create a feature request on the Support Portal, we’ll consider implementing this feature in one of the future updates.
Hello,
Please clarify the issue or provide more details on how to replicate it. When you hover your mouse over the menu element on the site you referred to, it opens a sub-items list, and clicking causes the redirect. It works correctly on my end.
Issue Summary:
There seems to be a problem with the main menu dropdown on desktop view (mouse hover). When I hover over the “Portfolio” menu, the submenu is supposed to appear (e.g., Grid 1, Grid 2, etc.). However, the submenu doesn’t open on hover immediately.
When I click on the “Portfolio” menu to force it open, the submenu appears briefly, but at the same time, the browser navigates directly to the first item (“Portfolio Grid 1”) — as if I clicked that item intentionally. So, it behaves like a single-click redirection rather than showing a dropdown.
Expected Behavior:
When hovering over a parent menu item (e.g., “Portfolio”), the submenu should smoothly appear without triggering a redirect.
Clicking the parent item should either:
Just open the dropdown (no redirection), or
Open the parent link after a delay or only if submenu is not interacted with.
Possible Cause:
It looks like a JavaScript or z-index issue that prevents proper hover detection.
Alternatively, the menu item may have href=”#” and a click event handler that is misfiring before submenu fully renders.
Unfortunately, I still can’t replicate the issue. It seems like a conflict with some custom code or third-party plugin. To check this, you can deactivate all plugins except Upsolution Core, remove custom code (if used), and clear all the cache.
the theme causes error and full stopping of the website in backend
Fehler-Details
Ein Fehler vom Typ E_ERROR wurde in der Zeile 42 der Datei /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/admin/functions/updater.php verursacht. Fehlermeldung: Uncaught Error: Cannot use object of type stdClass as array in /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/admin/functions/updater.php:42 Stack trace: #0 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/class-wp-hook.php(324): us_api_addons(Array) #1 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #2 /www/htdocs/w00b362c/videocontent.berlin/wp-content/plugins/us-core/functions/helpers.php(430): apply_filters(‘us_config_addon…’, Array) #3 /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/admin/functions/updater.php(100): us_config(‘addons’, Array) #4 /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/framework.php(123): require(’/www/htdocs/w00…’) #5 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/class-wp-hook.php(324): us_theme_setup(’’) #6 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #8 /www/htdocs/w00b362c/videocontent.berlin/wp-settings.php(682): do_action(‘after_setup_the…’) #9 /www/htdocs/w00b362c/videocontent.berlin/wp-config.php(104): require_once(’/www/htdocs/w00…’) #10 /www/htdocs/w00b362c/videocontent.berlin/wp-load.php(50): require_once(’/www/htdocs/w00…’) #11 /www/htdocs/w00b362c/videocontent.berlin/wp-admin/admin.php(34): require_once(’/www/htdocs/w00…’) #12 /www/htdocs/w00b362c/videocontent.berlin/wp-admin/themes.php(10): require_once(’/www/htdocs/w00…’) #13 {main} thrown
Hello,
Please back up your website and try the following solution:
- Remove the Impreza theme and UpSolution Core plugin.
- Install and activate the Transients Manager plugin.
- Go to View Transients and delete all Transients.
- Deactivate all plugins and install and activate the latest version of the Impreza theme.
- Install and activate the UpSolution Core plugin via Impreza > Addons.
thanks it worked perfectly.
There are page templates. Can these be used to display products in a different layout based on product category? Example: Sell parts and used motors. Parts will use the parts templates and used motors will use the used motors template.
Hello,
Yes. When you edit the product category, you can assign a custom template for this specific category.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
The Multi-Purpose theme is not installing, it just keeps loading but doesn’t continue:
Install Site The following will be installed:
All Content Settings Theme Options Shop Products
Hello,
I just tested it, and it works correctly on my end. It could have been a temporary connection issue; please give it another try. If you use any security plugins or browser extensions that might block requests/scripts from being executed, this could also be a potential reason for the issue. If so, try using another browser and/or turning such plugins off for testing.
which plugins?
see in the image how it is, it loads and does not advance: https://prnt.sc/CGDN0MlsyImK
Hello,
Try turning off all plugins except the UpSolution Core and start the import afterward.
How many domains can I use the same license on?
Hello,
Each Impreza license allows activating one production and one development site. Production is the main site, with all features included. Development — for testing purposes. On the Development site, the Maintenance Mode is always active and can’t be turned off.
WPBakery takes a long time to open to edit a page, it’s very slow, what should I do?
Hello,
Please try the solution described in this article.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
I would like to reset the license to use it on another domain: cfaz.com.br
Hello,
Log in to https://help.us-themes.com/ with your Envato account and open your profile’s Licenses page. You can deactivate the old domain there. After this, you can activate your license on a new domain via the WordPress admin area at Impreza > About.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hi there. Just boght a new license for your theme, and license code is installed and it is showing as active. My problem, i am unable to update the core plugin with the inbuildt update function. I am now on core 8.10 and would like to update to the latest. Also i could not find the plugin in the Themeforest download package. Any idea? Thank you in advance.
Okm found it and could update it. Thank you anyway,#
Hello,
I’m glad you’ve found a solution. You can use the “Check for updates” link at Impreza > About for future updates.
Hi. Updated from v5.3.1 to v8.3.4 and the layout has gone a bit crazy. We moved the site to a new server and updated theme and all plugins which seems to have broken the basic page layout.
It turns out none of the default theme settings were retained for fonts/sizes/line heights/etc.
Hello,
Please ensure you follow all the steps in the relevant update guide.
