4506 comments found.
I am using the theme for the second year now. I selected the products per row: 5, for the slider products block, but it didnt work. so i contacted the support team and they fixed for me, but i dont know how. now I just updated the theme and the problem is still there. i gave products per row as 5, but when page refreshes it suddenly moves from 5 to 4 products a row. there is some error. how can I fix this? its an error as i understand.
how to add demo luchset (homepage 34)
Hi there,
Thank you for reaching out.
Please follow these instructions to change the layout when installing the theme: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
You can find the preset data for Homepage 34 here: https://prnt.sc/KFPJY7K9B3Dh
Hi Halotheme Team,
I’ve noticed a serious issue with your theme. When using color swatches (instead of image swatches), the product image does not update upon selecting a different color variant on product or collection pages — specifically on Apple devices (iOS/Safari).
This functionality works perfectly on Android devices, but not on iOS, which is a significant bug and affects the user experience. Could you please look into this and let us know when a fix will be released?
Looking forward to your prompt response.
Hi there,
Thank you for reaching out,
It is strange as we tested it on our demo and it works well. Let us help you look into this more thoroughly. Please open a ticket at our support system: https://halosoft.ticksy.com . Our team will check and get back to you soon.
In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.
Don’t forget to grant us login permission. Thank you!
Hi,
How to modify things in left side bar of this page: https://new-ella-demo-11.myshopify.com/collections/allHi there,
Thank you for reaching out,
You can follow this instruction to set up and modify the sidebar for the collection page: https://halosoft.gitbook.io/ella-documentation/collections-page/collection-section/main-collection/filter
If you follow the guide and encounter any difficulties, please feel free to open a ticket in our support system: https://halosoft.ticksy.com/
Our team will check and guide you accordingly.
Thank you so much.
Hello! I’m customizing the Ella theme, and to be honest, this theme is great. But how do we integrate reviews, which are crucial for the product page?
I mean, after the Description and Shipping and Return Tab, we should normally have a review tab.
I checked on the theme setting, but there was nothing regarding the review tab.
I look forward to hearing back from you soon! Thanks
Hi there,
We’re back in the office after the weekend and appreciate your patience.
Regarding the Review tab section, this section is no longer included in our theme by default. If you had this tab previously or need assistance adding it, please feel free to submit a ticket via our support system: https://halosoft.ticksy.com/ . Our team will check and get back to you soon.
Thank you!
Hi, thanks for the quick reply. I wasn’t able to submit a ticket because of my expired purchase code. However, I would like a short video tutorial about how to add this on the product page.
I look forward to hearing back from you!
Hi there,
In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead. Our technical team will get back to you accordingly.
Thank you so much.
I enabled Portuguese-Brazilian in the backend, but when I add the multilingual flag, it doesn’t show the Brazilian flag, what’s going on?
Hi there,
Let us help you check it. Please open a ticket at our support system: https://halosoft.ticksy.com and grant us login permission. Our team will check and help you accordingly! Thank you so much!
Hello, I have an issue with menu on iOS. The menu does not open at all on iPhones, specifically in Safari. The hamburger icon appears, but tapping it has no effect — the menu doesn’t expand.
I’ve tested this on multiple iPhone devices (iOS 16 and 17), and the issue is consistent. It seems like the tap event is not being detected properly in Safari on iOS.
Hi there,
Regarding the mobile menu issue, it could be caused by an app code conflict, we adjusted the function loading to address it. We have also updated the theme to fix this error, you can update the theme to use. Here is the guide to updating the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
In case you’re familiar with code, you can follow this instruction to fix it by yourself: https://halosoft.gitbook.io/ella-documentation/changelog#ella-version-6.7.0-31-10-2024
Also, we are willing to help you. You can open a ticket at this link https://halosoft.ticksy.com/ and grant us login permission. Then, we will fix it for you. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.
Thank you.
pre-sale : i have checked the theme before buying i would like to know it is possible to set left side bar to full height in product page, because my current them unable to do this. i saw the demo for left sidebar product page but it is not complete height the product tab description is having full width container
Hi there,
Thank you for your interest in our theme!
Just to clarify your request: Are you referring to the left side bar here: https://prnt.sc/REHjTjbL3shA ? When you scroll down, the left sidebar stays fixed on the screen while the other sections (like the product description, related products, etc.) scroll beside it, and they match the size of the product information section here: https://prnt.sc/x9c1WBT3_5Z7
If this is what you’re looking for, this specific layout is not included in the default theme. However, we do offer custom development services for this, though they come at an additional cost.
Once you’ve purchased the theme, feel free to submit a support ticket here: https://halosoft.ticksy.com/. Our technical team will check and provide an estimate for the custom work soon.
Let us know if you have any further questions!
Is it possible to hide our of stock products from collection page?
out of stock*
Hi there,
Thanks for reaching out!
To hide out-of-stock products from the collection page, you’ll need a third-party app. You can explore options on the Shopify App Store and contact the app’s support for details.
Please let us know if you have any questions.
Hey Ty, for the fantastic theme
Hi there,
Thank you for reaching out! If you have any questions or need support, please feel free to submit a ticket through our support system: https://halosoft.ticksy.com . Our team will check and get back to you accordingly.
I have made a Shopify website. When I increase the product quantity on the single product page and click ‘Add to Cart’, only 1 quantity is added when the cart opens. can you let me know how to fix it?
Hi there,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/submit/ Our team will help you accordingly! Thank you so much!
Hi, I want to buy your theme, how many shopify websites can 1 license be used for?
Hi there,
Thank you for your interest in our theme!
Our theme license applies for the single domain use. One license is applied for one store only. If you want to use it in multiple stores, you must buy multiple licenses.
When do you see the next major update and how do we update without messing up our current look and settings?
Hi there,
Thank you for reaching out,
Currently, we don’t have an exact timeline for the next major update. However, we are continuously working on improving the theme with new features. Rest assured, when a new version is released, you will receive a notification from Envato via email.
Regarding updates, Ella is similar to other Shopify themes. When a new update is released, it will be a new core theme version, separate from the previous one you are using. This means any customizations made to previous versions won’t be automatically included in the update.
To update the theme to the latest version, you can follow Ella documentation: https://halosoft.gitbook.io/ella-documentation/installation/update-theme . We will guide you how to update theme and help you save your settings, changes.
If you prefer not to handle the update process and would like assistance in preserving your custom work, we offer a comprehensive Update Service. If you would like to proceed, please contact us via email at support@halothemes.com
Let us know if you have any questions!
Hello! Is is possible to keep open the description tab on desktop when using the vertical tabs layout on products?
Hi there,
Thank you for reaching out,
Yes, it is possible. You can refer to this image for reference: https://prnt.sc/h8njKi1wwBx8
Thank you! That’s exactly how I set it up, but the tab is collapsed. I am using version 6.5.0. Is that the reason maybe?
Hi Friend,
Let us help you check it. Please submit a ticket at our support system: https://halosoft.ticksy.com . Images would expedite the process a lot. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead. Our technical team will review it first and get back to you soon.
Don’t forget to grant us login permissions.
Thank you so much.
Hi I would like to upgrade my theme for the last version, can you send me price quote please?
Hi there,
Yes, we can provide you with a price quote. We’ll need to inspect the theme source to offer an accurate estimate. Could you please send us your email address so we can send you the instructions to grant us login permission?
Looking forward to your response.
Thank you for your response. We’ve sent you an email from our address: support@halothemes.com. You can check your inbox now.
The theme gives a warning in the Chrome Developer tool about shop install payments not updating right… and gives this link: https://shopify.dev/docs/storefronts/themes/pricing-payments/installments#updating-the-banner-with-cart-total-changes
Did you all implement this?
The specific error warning is: utils.ts:314 [Shop Pay Installments] Cart price updates may not be handled automatically for this theme. To ensure the price shown in the Shop Pay Installments banner is updated correctly, follow the instructions found here: https://shopify.dev/themes/pricing-payments/installments#updating-the-banner-with-cart-total-changes
Hi there,
Could you please provide us with more details about your request? If you could send us any images of the warning information in the Chrome Developer tools, it will help us identify the issue more clearly and assist you more quickly.
Also, for technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com. If your support period has expired, you can select the Shopify category here: https://prnt.sc/VabgcyeX5hR2. Our technical team will review your case and get back to you soon.
Thank you so much.
I copied and pasted the warnin info above. A screenshot would just show the same thing.
It’s not a support for me, I dont plan on using Shop Pay installments… I am just informing you what’s going on as a courtesy from a fellow developer. I am not looking for support. I am looking to inform.
Hi there,
Thank you for letting us know and for the courtesy of sharing this information with us. We appreciate you taking the time to inform us about this.
We have noted the information you provided and have forwarded it to our product team for review.
If you need any further assistance or have additional information to share, feel free to reach out.
Thanks again for reaching out!
Hello, I am from Kenya and I am interested in this theme. Is it possible to integrate M-Pesa as a payment method?
Hi there,
Thank you for your interest in our theme!
Payment methods are related to the platform rather than the theme itself. As far as we know, M-Pesa is not currently supported as a payment gateway by Shopify. However, Shopify does provide a list of supported payment gateways for Kenya, which you can consider using for your store.
You can search for supported payment gateways based on your country here: https://www.shopify.com/ca/payment-gateways?utm_campaign=social_care&utm_medium=community&utm_source=social
my support is expire but very simple solution i need i want to add chatbot code in theme-liquid but its not working i try on other themes it working can you please guide me
Hi Friend,
For technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com and send your code there. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead. Our technical team will review it first and get back to you soon.
Don’t forget to grant us login permissions.
Thank you so much.
Linko was awesome in fixing the issues. Thank you very much, keep it up.
Hi Friend,
Thank you so much for your kind words! We’re thrilled to hear that Linko was able to assist you effectively.
Could you please leave a review here instead https://themeforest.net/item/ella-multipurpose-shopify-theme-os-20/reviews/9691007 ? This comment section is not for reviews, so we would greatly appreciate your feedback in the review section.
Thank you again!
Hi, I would like to buy Ella Theme but I need to be sure that will suit what I need.
1. I will have approx. 10k products and I don`t want to make an online shop. Will be a huge catalogue website without cart and buy buttons. In V2.0 I see that shopify made things easyer and you can remove buy/ add to cart button. Will be the same in Ella theme? 2. Because I have so many products, I will have the navigations Products-in 2nd level will have around 14-17 submenus with around 20 to 30 sub-submenus each. Is it possible to do something like this with your theme? I need exactly like this where the category tab will be my Products tab, and need to have it on mobile version as well. https://new-ella-demo.myshopify.com/?fts=0 3. In the product detail page I need to have custom.liquid to add a table with all my SKu, Barcode and price for all variations. 4. I need it to be customizable to be able to add custom codes in header and footer.
If all the answers of those are YES, will be more than happy to go with your theme.
Kind Regards,
Chris
Hi Chris,
Thank you for your interest in our Ella theme. You can refer to your answers below:
Q1: Yes, you can hide the buy/add to cart buttons in the Ella theme.
Q2: Regarding the submenu, you can use the mega menu, as seen in the Ella theme demo. For the category tab, to ensure we fully understand your requirements and provide you with the most accurate answer, could you please share an image to help clarify your needs? However, based on what you’ve seen in the demo, you should be able to set it up similarly on your store.
Q3: SKU, barcode, and price for variants are already available. However, each SKU, barcode, and price for all variants won’t display at once. They will only show when a specific variant is selected here: https://prnt.sc/VnHNpFGQMCZd
Q4: Could you please provide more details on what exactly you’d like to customize? If you’re familiar with coding, we can guide you to the appropriate files where you can add your code.
If you have any further questions or need more clarification, feel free to reach out here: https://halosoft.ticksy.com/submit/#100019018 .
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