153 comments found.
is it possible to use multiple layouts on one website like have a fashion page and have furniture page using the two demo home pages?
Hi there, yes, you can create new template for each type of page and design for them differently, you can see my example https://www.loom.com/share/5e4cee38e3f949c5b6bc56e26ddfb909
this is great. How about using multiple home pages from the them like for example pet store, baby store and vape store together on one site as 3 home pages for each of these categories
Hi there, You can follow this document and upload new theme zip file, select theme again in the Settings for each demo you want. Please note Shopify allows upload 20 themes. Then you will follow this document https://support.the4.co/articles/duplicate-a-section-to-other-template If you encounter any issue, please create us a ticket at https://support.the4.co/ Best regards
so just to clarify I can get one active theme multi and have 4 different layouts from furniture, electronic, kids, fashion under the same theme?
I have purchased this twice , but i am facing an issue here , I have used the licence in one Shopify store but due to business closure I had to delete that account , now when I am trying to install the theme in other store , I am not able to do that , can you help me with this
Hi there, the license need to be removed from the old store and reset before being activated to new store, you can open the ticket to our support system for help to reset at https://support.the4.co/ Best regards
Hi,
I was wondering on the product page, where can I find the place where the ShopPay Installment Promotion Code is added to?
Hi there, I am Aslan from The4 Theme Support Team and I’m happy to assist you. To use the ShopPay Promotion code, could you please install the app and kindly contact the app’s support team for guidance on how to add the code? If you encounter any issue, please create us a ticket at https://support.the4.co/ Best regards, Aslan
Do all features in this theme work in the long term without a 3rd party app subscription?
Hi there, Yes, that’s correct. However, please note that the theme’s features are designed to meet basic needs. If you have more advanced requirements or wish to customize features further, you might need to consider using third-party apps. Best regards
You guys are amazing!!!!!! I buy a theme from you, you never get it correct, then you remove it from ThemeForest, I want my MONEY BACK!!!!! Crooked!!!!
Hi, please help me open a refund request Thank you
How would you like for me to help you?
Hi there, Please help us check the ticket #13885 or you can submit the refund request in this link https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund We hope to hear from you soon. Best regards.
The worst and most rubbish customer support system, no online chat, slow response, unable to solve any problems, let me find it myself, every module version has loopholes, the pictures are not displayed, I’m really fed up, I’ve waited enough It’s been 5 days and no one has come to solve my problem. It’s rubbish. I will never buy any of your products again.
Hello, I have problems with my product, even though I have products in inventory with availability, it does not let me add more than 1 product to the bag, it forces me to buy 1 at a time
Hi there, Please help us create a ticket at https://support.the4.co/ with detailed information and provide the collaborator code. The support team will help you. Thank you so much!
Theme looks great! ... one question, the search in your Ecomus Theme shows, product, articles, collections, suggestions and pages. Would love to see all those content types in the search for this theme. Is that possible?
Hello, thank you for your interest in our theme. Basically, the functionalities of the themes and the results they return are similar, though the design might differ slightly. https://www.loom.com/share/43ad8fb3831e4c64905ee5766cf16891
Let us know if you have any questions. Best regards,
Hi, pre-sales question: is this theme hard to update?
Hi there, It is easy to update the theme with a single click. You can check more information here https://support.the4.co/articles/update-the-theme Feel free to ask if you have any questions. Thank you!
Hi, I just bought this theme, I can’t able to see license key or is it preactivated?
Hi friend, Please follow this guide: https://support.the4.co/articles/where-is-my-purchase-code
Okay got it, but I can’t able to get The4 email support on time!
If you need any assistance with the theme, please create a ticket for us via https://support.the4.co/ The support team will help you. The reply time can be up to 18 hours (on working days), hope you can be patient. Thank you so much!
Hi, I have problem with the license. I have installed it in a test store on shopify, but now I need to migrate the theme on my website and on my domain, but the license cant be removed from the older one ” the test domain ”. I have send an email about this with all the detail on ( the4studio.net ) I have deletet the theme and the old stest stote but again the licens sims to be linked to it?! Is there any option to remove the license from one store and to put it on the other store?
I look forward to hearing from you! Thank you!
Sure, please send us a email to thes4studio.net@gmail.com with your purchase code so we can check it for you.
Thank you
Hi there, The support team assisted you with it. You can check your ticket. Thank you!
Hi iam having issues update the menu on website its’s not updating the changes on the unsen theme
Hi there, Please create a ticket on our support system so we can help you to check it: https://support.the4.co/. Hope to see you soon. Thank you!
Is there a way to stop the product image gallery from switching to the default variant image when the default variant is not the first image. For example, the first image is a black shirt, the second image is a white shirt. When the product page first loads, the first variant option is white and is selected by default. The page then switches to the second image (the white shirt). I would like it to stay on the first image (the black shirt).
Hi there, Please create a ticket on our support system https://support.the4.co/ our support team will check in detail. Thank you so much!
I have a presale question. If I create a page with E-Composer, what happens when the trial expires?”
Hi dear, After 6 months end, your plan will be auto moved to EComposer Free plan. In this case you may need to unpublish some of your pages until it meet the Free plan limit. (Free plan allow 3 published templates). For EComposer built-in extensions (which only support in paid plans) that you used during Theme partner plan, they will not stop working but unable to configure in Free plan. For more information, you can check FAQ at the bottom of this page https://ecomposer.io/pages/theme-partners. Or chat with Ecomposer team if you have any concerns. Best regards!
Im trying to figure out how to add this animated text from this demo page https://demo-unsen-3.myshopify.com/ ” Designed by artists, made by us, just for you” – dont see it in any of the sections
Hi there, please help us create a ticket on https://support.the4.co/ the support team will help you to check. Thank you!
I want to purchase this theme in HTML, CSS, JavaScript format. Do you have it?
Hi there, Unfortunately, we don’t provide the theme in that format. When install our theme, you have a full package of Liquid, Json, CSS, JS files. You just install it to Shopify store and use it directly. Best regards!
In the main collection, block: Filter, Sort by. How can I change the default parameters?
Hi there, You can change, config Filter https://support.the4.co/articles/filter-by-product-option About Sort by the parameters are from Shopify, so you can change it. If you have any questions please open ticket on https://support.the4.co/ my colleague will support and answer your questions. Thank you for using our theme. Best regards
It would be nice to have an ”add to cart”buttun on the product page as like as kalles. The product cart in Unseen theme does not like the mobile view.
add-to cart buttun must pop-up and side of product for mobile view same as kalles and product header under line system i want to same as kalles please update
Hi there, Please create a ticket on our support system https://support.the4.co/ our support team will check in detail. Thank you so much!
Hello, is there update planned as I want to update the theme but there was no updated for some time now. Sadly to update it takes some time for me because of custom systems and changes so I dont want to waste time and see new update coming before new years and do all that again 
Thank you in advance.
Hi there, the latest version is 1.8.2. Please follow this changelog https://support.the4.co/articles/unsen-changelog#v182-release-23/10/2023 And we have plan release the new version in this week. Thank you for using our theme. Best regards
Amazing, so will wait for it before starting the update
how can I use image full size on the product page instead of container?
Hi there, You will find Design Options -> Layout -> Full width https://tppr.me/B7VeZ If it has any issues please contact with us via support system. We are honored to assist you. Thank you so much!
