1245 comments found.
hey I am using Kalles version 4.1.6 so how do I update this to latest theme ..help me urgent
My developer can’t install it. Can anyone help me?
Hi there, Yes, of course. You can check this document for install https://support.the4.co/articles/how-to-install-and-activate-the-theme#1-unzip-the-theme-package If you have any questions please open ticket on support system https://support.the4.co/ and describe this issue in detail with screenshots. We hope to hear from you soon. Best regards
Hey Ty, for the fantastic theme. Now I bought it and added custom PayPal buttons code in Cart and Product page, it worked well with Cart page, but I can’t find Product-template, only available Main-product, and I put the code in different places, but sadly it never worked. Could you tell me where I put it with a screenshot? I want to put it under the Add to cart button in product page
Hi there, you can learn more about this link to add Paypal button. https://help.shopify.com/en/manual/payments/paypal/set-up-paypal Or you can contact directly to Shopify to help you connect Paypal.
I would like to know if this is an annual price or if it’s just one payment for the template
Hi, this is one time payment Thank you
Hi there, I want to start a site selling customized products, so I want to know if your theme support customizing options, like uploading pictures or preview customization?
Hi there, We do support this feature; however, it is quite basic and only meets fundamental requirements. If you need advanced customization options, there will be additional fees. Additionally, if you require a more visual representation, this feature is not supported, and you will need to use specialized apps for that.
You can check the documentation and consider your options here: https://support.the4.co/articles/customizable-product.
If you have any further questions, please let us know. Best regards
There is one concern regarding the menu display. Now for the mega mune, all the third level submenu items are displayed on the page when one clicks one top menu item. Can the third level menu items be displayed like a dropdown style? Only when one moves the mouse to the 2nd level menu item, the 3rd level menu items will then be displayed. For example, when one clicks “Blog”, it displays all the 2nd level menu items. If one moves the mouse to one item, all the 3rd level menu items will be displayed on the right. Does the theme support this feature? Thanks
Hi there, you can help us create ticket https://support.the4.co/ and describe this issue in detail with screenshots. We hope to hear from you soon. Best regards
I am interested in purchasing Kallas but need clarification regarding the slider functionality. Could you confirm whether the mobile and desktop sections have separate sliders, allowing me to upload different banners for each, or if the same banner is used across both versions?
This information is crucial for my decision, so I would appreciate your prompt response.
Looking forward to your reply.
Hi Ahmad,
Thank you for your interest in the Kalles theme!
I’m happy to confirm that Kalles provides separate options for desktop, tablet, and mobile devices. This means you can upload different banners for each device and have independent sliders tailored to different screen sizes.
If you have any further questions or need additional details, feel free to ask! I’d be happy to assist.
Looking forward to your decision.
Best regards, Aslan
Hi, Thanks for your prompt response.
Can you please tell me if the kalles theme is optimized and what’s the average loading time of the websites built on kalles theme?
The loading speed of the website is all that matters in these times that how fast your website loads.
Looking forward to your response.
Hi Ahmad,
Thank you for reaching out!
Yes, the Kalles theme is optimized for performance and provides a high level of flexibility. It is one of the most customizable themes, offering extensive design options while maintaining good loading speed. However, if speed and performance are your top priorities, we highly recommend checking out Ecomus.
Ecomus is specifically designed to be one of the fastest themes available on the Shopify platform. It prioritizes performance while still maintaining a clean and modern design. If loading speed is your main concern, Ecomus might be a better fit for your store.
You can find out more about Ecomus theme here: https://themes.the4.co/ecomus/Let me know if you need further details!
Best regards, Aslan
Ok thanks for suggestion this theme is also good can you please give the clarification regarding the slider functionality. Could you confirm whether the mobile and desktop sections have separate sliders?
Hi there, I confirm that Ecomus also support images for both mobile desktop. Are there any question so far? Best regards.
How to setup the Exit Intent Popup?
Hi dears,
Thank you for reaching out.
You can edit the Exit Popup in Components section. The theme provides 3 Exit Popup templates, you can choose your desired one. Please take a look at my screenshot for reference: https://monosnap.com/file/nKnhoA48qx5JHhrTPcZx6pJug06dZO
Best regards, Aslan
Dear Kalles Support Team,
I am using the Kalles theme for my Shopify store, and I would like to modify the way sold-out product variants are displayed. Currently, when a size is out of stock, it disappears from the selection. However, I would like the sold-out sizes to remain visible with a cross-line effect (as shown in the attached reference image – https://ibb.co/pBxXg3Hp ).
Could you please let me know if there is a built-in option in the Kalles theme to achieve this? If not, could you provide guidance on how to modify the theme’s code to implement this feature?
I appreciate your support and look forward to your response.
Hi there, We already replied your ticket and posted solution of this question change option Product Main => Theme settings
https://www.loom.com/share/e74c9e6cb15946d5979b3983d7286e2b Let us know if you have any questions. Best regardsHi, my Shopify trial ended and i have started new trial coz i was not ready now am unable to activate my theme coz it is still associated with previous trial store which is ended and closed, now i am stuck. I have submitted the ticket and waiting …..don’t know how long i have to wait for the support to respond, I suggest there should be a live support available for quick resolution of such issues and theme should be activated/ associated against the actual URL of the website rather the Shopify URL or should automatically disassociated once the store is closed to avoid such scenarios.
Thank you for quick response, its done.
Yes, we are happy to hear this. Let us know if you have any questions. Best regards
Hi, since I have downloaded the lastest theme update, there is a HTML sitemap showing when I search products. But it doesn’t show on the older theme draft. Do you know what this could be about?
Hi there, Thank you for using our theme. You can help us create ticket https://support.the4.co/ and describe this issue in detail with screenshots. We hope to hear from you soon. Best regards Mie Tran
Hi I am unable to edit the content for the Privacy Policy page shows under Footer. Please advise.
Hi there, please open the ticket on our support system and describe the issue, we will help you to check there. https://support.the4.co/ Best regards.
I’m using ecomus and that was too slow I’m planning to purchase this theme , let me know is there same issue with this theme too for speed
Hi there, When it comes to page loading speed, Ecomus actually performs better. However, if you experience any issues with Ecomus, we recommend contacting the support team so they can check for any errors and update you.
In the upcoming update, Ecomus will introduce Shopify theme blocks, and we hope you’ll get to experience this feature with Ecomus 2.0—a completely new version. We expect it to bring many improvements compared to Ecomus 1. Best regards
but I need to purchase support instead of that if I purchased the new theme then it will be better I guess
Hi there, You only need to renew support if it expires. Ecomus 1 and Ecomus 2 are the same theme, with Ecomus 2 being an upgraded version. You only need to pay once. Best regards
Hello Kalles, I built a website on version 4.1.4 a while back. The checkout button as stopped working. Is there a fix for this? Do I need to update the entire theme?
Here is the link: https://www.sockproblems.com
Thanks in advance.
Hi there, I am Aslan from The4 Theme Support Team and I’m happy to assist you. Thank you for reaching out. You can consider to update the theme to our latest version 4.3.7.1 to improve the performance and security. However, I have checked thoroughly and found that the checkout functions including dynamic checkout is working perfectly on your store: https://www.loom.com/share/122e5a5a77aa426fa11fe5429471b2c7 . Could you please recheck and let me know? If you encounter any technical issue, please feel free to create the ticket for use at: https://support.the4.co/ . If you need further assistance, please feel free to reach out! Best regards, Aslan
Hi The4_Staff, Yes, it was discovered that an app for pre-ordering was causing the checkout button not to work. So I removed it as it was not being used, and now the checkout button works fine.
Thanks for responding! Best regards, Todd
Yes, we are glad to hear this, wish you will have a nice week!
Hello,
I recently purchased the Kalles – Clean, Versatile, Responsive Shopify Theme and I am unable to find the “Home Skincare 2” template mentioned in the theme details.
Could you please confirm if this template is included in the theme? If it is, could you kindly guide me through the steps to activate or access it?
Thank you in advance for your help!
Hi there, thank you for reaching out! I have replied you in your ticket, could you please check? Hope you have a nice day, Aslan
Hi Need to update registered domain with theme – need to updated domain url
Hi there, Thank you for using our theme. Please open a ticket in our support system so that we can provide further assistance https://support.the4.co and describe this request in detail Best regards
It doesn’t make sense that every time I want to move my store or reinstall the theme I purchased, I have to wait hours to request an activation code. There is definitely an easier way to do this!
Thank you for your feedback. However, I’d like to clarify that a regular license allows activation on only one domain at a time. If you wish to change the domain, we need to verify that the previous domain is no longer using the theme.
In this case, I can see that your previous domain is no longer active, so the license has already been deactivated. You can now use it on your new domain.
We appreciate your patience and understanding!
Best regards, The4 team
I understand that, Thank you
Hi there,
I want to confirm two things before purchasing. First, how can I update the newest version of packaging? And can I use themes on two different websites that are connected to the same shopify account?
Hi there,
1. We have a document for updating theme, especially, I recommend you use our EcomRise app which help you update with one click, save your time a lot
Link: https://support.the4.co/articles/update-the-theme#1-update-theme-with-ecomrise
2. Could you please explain form how is two different websites connected to the same Shopify account, I have never known about that. Thank you 
Hi, I mean I have only one shopify account, but I have two different shops in this account.
In other words, will the templates purchased from you be tied to the same store like the ones sold by Shopify itself? Or can I use the templates provided in the package on different websites?
Hello, Our license is activated for a single Shopify domain, for example, namestore.myshopify.com Therefore, if your stores are using the same Shopify domain, the theme will still be usable.
In this case, we would need more details and to check it if any issues arise. Please open a ticket in our support system so that we can provide further assistance https://support.the4.co Best regards
Can this theme use for PHP (CodeIgniter) ?
Hi there, The Shopify platform does not use PHP (CodeIgniter), and neither does our theme. We use several languages such as Liquid, React, Node.js, etc. If you have and questions please let me know. Best regards
