6245 comments found.
A few questions before purchasing this theme:
• Does this theme allow you to indicate if a post in sponsored similar to the functionality in the SmartMag theme? • Are you able to customize rounded corners on the images and to what dagree?
Thanks!
Hi, I can’t find a way to change the font size of a post’s subtitle. I’ve checked the “JNews Font Option” settings, but I don’t see any option to adjust the subtitle font size. Does anyone know how to change it?
Thanks in advance!
Hello oscarmontes,
You can modify the post subtitle style with CSS code. For more details, you can visit our support forum at the link below.
Post Subtitle Below Featured Image
Thank You
Hi I have two questions. Theme already have few options for seo and cache optimizer. I have installed RankMath for SEO and WP-Rocket for cache. Will it create conflict with the theme and Google?
Hello slashcoder,
You can use the Rank Math SEO plugin and WP Rocket plugin with the JNews theme. You will need to adjust the settings in both plugins and perform trial and testing.
Regarding SEO, we have the JNews – Meta Header plugin and the JNews – JSON-LD plugin. You can disable these plugins if you’re using another SEO plugin like Rank Math SEO.
If you encounter any issues, feel free to create a new topic in our support forum, and our support team will assist you in resolving any challenges you face.
Thank You
Can you please explain how did you managed the Gif and Videos (play icon) to be shown instead of post featured static image in the posts feed in the Gag Demo?
Hello AidanMourn,
For this question, please create a new topic in the JNews support forum using the link below.
Our support team will assist you as quickly as possible.
Thank You
The error cannot be deleted.
The Instagram Access Token is expired, Go to the Customizer > JNews : Social, Like & View > Instagram Feed Setting, to refresh it.
Hello umiso911,
You can try purging the cache in the menu “JNews -> Customize Style -> Social Like & View -> Instagram Feed Setting”. If purging the cache doesn’t work, you can try reconnecting your account on the same page. Please see the image below.
We hope this solution helps.
Thank You
Is it possible to add icons near main menu items in the header menu?
Hello AidanMourn,
We apologize for the delay. For this question, you can create a new topic in the JNews support forum at the link below.
Our support team will assist you promptly.
Thank You
I am using static page for my homepage and added multiple module in the page and i have filtered the content of the each block to support only one category but the filter is not working as expected, it is displaying excluded category as well.
I have made sure none of my post has multiple category but still filtering is not working.
Also i have created archive template for the category pages & added archive blocks only. I have set the global category to use this template but same problem despite being in one category page, post with other category are also displaying. I am trying everything since 2 days but nothing is working, please help to look into it ASAP. My release is stopped because of this stupid issue.
Hello iamjhapali,
We apologize for the delay. For this question, you can create a new topic in the JNews support forum at the link below.
Our support team will assist you promptly.
Thank You
When i click on the link above & create new thread it says “You cannot create new topics. It may because your support license is expire, or you haven’t bought this themes yet
Have you extended your support license? Please refresh your license here.”
I have recently changed the domain for my site is it because of that ? Also after changing the domain my jnews dashboard says “Opps! Your License is Invalid We notice that your license is invalid, please update your license to get full potential of JNews.”
When i click on “Update licence” it redirects me to authorization page & when i click on approve it redirects me back to wordpress site again. What is wrong there ??
Hi iamjhapali,
Regarding this issue, please try to log out of your Themeforest account and the Support Forum site. Then, please try to activate the theme license again. If it is still not working, please try to use a private window browser (incognito window).
Thank you
I’m having problems with updates for JNews – Social Share and/or JNews – View Counter breaking my site, so I want to set up a development environment to test the update first. However it seems that I can’t do the plugin update on the dev site because the theme there is unlicensed (the one on the live site is licensed). Is there any other way I can update these plugins on dev?
Hello NetValueWeb,
You can use a subdomain for your staging or testing site, allowing you to use the same license.
We hope this helps.
Thank You
My website is blog.workafly.com. I installed the Invest News theme, and manually deleted all of the demo content (posts and images). Then, I added my own posts and images, however I see “No Content Available” on the homepage in the featured section (the section at the top).
What settings do I need to edit in order to display a single post (or many) in the featured homepage section as well as other sections that also say “No Content Available”?
Hello ronb1982,
We have moved the support process to our support forum. You can create a new topic in our forum if you have any questions or issues related to the JNews theme using the link below.
Thank You!
Hi there, The Social Share plugin with the theme is cousing Database connection errors
[STDERR] PHP Fatal error: Uncaught mysqli_sql_exception: User vu108030_eemskrantnl2 already has more than ‘max_user_connections’ active connections in /home/vxxx/domains/eemskrant.nl/public_html/wp-content/ajax-handler.php:86\nStack trace:\n#0 /home/vxxx/domains/eemskrant.nl/public_html/wp-content/ajax-handler.php(86): mysqli_connect()\n#1 {main}\n thrown in /home/vu108030/domains/eemskrant.nl/public_html/wp-content/ajax-handler.php on line 86\n
[STDERR] PHP Warning: Undefined array key 0 in /home/xxxxxxx/domains/eemskrant.nl/public_html/wp-content/plugins/jnews-social-share/class.jnews-social-view-counter.php on line 83\n 2025-04-12 04:16:09.154423 NOTICE T0 [STDERR] PHP Warning: Trying to access array offset on value of type null in /home/vxxx0/domains/eemskrant.nl/public_html/wp-content/plugins/jnews-social-share/class.jnews-social-view-counter.php on line 84\n
anny fix for it?
Hello eemskrant,
The issue with the “max_user_connections” limit is related to your database server configuration. You may want to contact your hosting service to address this issue.
Thank You
Hello. Please, why have you been ignoring my refund request?
Hi Lordzibbar,
Our team has responded to your refund request. You can check it out.
Thank you
Where? I didn’t get any email concerning that in my inbox. Where else am I supposed to check?
You can check it on your refund request.
Thank you
Hello team, I’ve been using your theme for a while now, but I’ve been experiencing an incompatibility with the Offload Media – Cloud Storage plugin. This plugin is widely used on blogs that have a large volume of images to move from CDN to Digital Ocean Spaces, S3 or other services. Could you implement compatibility with the plugin in a future update?
Hello alternativanerd,
Could you please explain the issue you’re encountering when using that plugin?
Previously, we tried the Offload Media – Cloud Storage plugin as well as the WP Offload Media Lite plugin, with the bucket configuration using AWS S3, and both plugins worked as expected. If you’re unable to upload media to the bucket, you may need to double-check the bucket configuration, such as permissions and other settings.
If you encounter any issues, you can try creating a new topic in our Support Forum. Our Support Team will assist you promptly.
Thank You
Thank you for your help, I have no intention of renewing the support license at the moment. Since I have not found any problems with my WordPress.
There are no permission issues. The images arrive in the storage normally, but there are blank images in the WordPress library when using the video feature of the JNEWS block, which clears the settings and creates empty categories in WordPress. I recommend checking if there is any error in the new version of the theme.
I tested it with the native WordPress theme and everything worked perfectly. The error only occurs when using the video module of the JNEWS block.
Hello alternativanerd,
We are having difficulty understanding the issue you’re facing. We would greatly appreciate it if you could provide a visualization, such as a screenshot or video, to help us better understand the problem.
We also tried reviewing it again, specifically the video, and we did not encounter any issues with images or videos not loading.
Thank You
I took some screenshots to illustrate.
1) For some reason, when using JNEWS Video, empty categories are created in Wordpress.
https://alternativanerd.nyc3.digitaloceanspaces.com/wp-content/uploads/2025/04/erro1.jpg2) When JNEWS Video sends the YouTube thumbnail to the Wordpress library, WP Offload sends it to my digital ocean. But an empty copy of the image is generated:
https://alternativanerd.nyc3.digitaloceanspaces.com/wp-content/uploads/2025/04/erro2.jpg3) When saving the article after filling in all the fields of the JNEWS Block in the video module, the contents are cleared and are not filled in, I believe this happens when the YouTube thumbnail is loaded into WordPress. Therefore, I need to fill them in again for them to actually be saved.
https://alternativanerd.nyc3.digitaloceanspaces.com/wp-content/uploads/2025/04/erro3.jpgHello alternativanerd,
We apologize for the delay in responding. We have reviewed everything, but there are a few things that we don’t fully understand. If you’re willing, could you please send us an email to continue this conversation?
You can send us an email using the Contact Author feature on ThemeForest with the link below.
We will be waiting for your response.
Thank You!
Thank you, sent.
I changed the website width and now I have a problem with featured image size and main page thumbnails sizes. They look cropped. How can I fix this? I cant find info in documnetation and settings about that.
Hello Frenkas,
We sincerely apologize for the delay in our response. For this particular question, could you please create a new topic on our support forum?
Our support team will assist you in resolving the issue you’re facing as soon as possible. We would appreciate it if you could provide more details about the issue. A visualization such as a screenshot or video showing the issue would be very helpful for us.
Thank You
i have bought this theme, now they have updated domain (old domain closed), how to update license code to new domain ?
Hello texonsolutions,
We sincerely apologize for the delay in our response.
When migrating your site from an old domain to a new domain, you will typically receive a notification to reactivate your JNews theme license once the migration is complete. If you receive that notification, you can click “Activate” and follow the prompts.
For more detailed instructions, we have documentation on transferring theme licenses. You can visit the documentation via the link below.
We hope this information is helpful.
Thank You
i have disabled my old domain and activated to my new domain called “retrotamil.com”, but i am unable to make any changes theme option, page looks blank.
Hello texonsolutions,
Previously, another user had asked the same question. You can try visiting their forums using the links below.
I cant able to activation theme on staging site
If you still encounter issues or if the steps in the forums do not work, you can create a new topic in our support forum.
Thank You!
Hi team. Love your work Can/does the pay writer system work with/for videos? So if someone uploads videos they get paid by watchtime/views?
Hello haggis82,
We apologize, but currently, we do not have a payment system for authors based on the duration or number of videos watched. Instead of video-based payments, we have a payment system for authors based on the articles created or the number of views the articles receive. For more details, you can refer to our documentation at the link below.
If you have any further questions, feel free to create a new topic in our support forum.
Thank You!
Why is the LIKE button only available to registers users? Why can’t I make it so that visitors without accounts can give Like? I don’t want anyone registering on my blog just for that. It’s ridiculous. Or tell me a solution to this problem.
Hello Sobotzo,
We sincerely apologize for the inconvenience. For this question, we kindly ask you to create a new topic in our support forum. Our Support team will assist you as soon as possible.
Thank You
Hello Team We have a few questions. 1. Is theme perfectly okay to create a wordpress site which is not a blog/news based? 2. Can you create a ajax based search widget for page builder like you did for your header of website?
Regards
Hello scriptfeedsdev,
Apologies for the delay in responding. We will answer your questions one by one.
1) The JNews theme is primarily designed for blogs. In general, JNews can still be used for other purposes, but please note that the theme provides features related to blogging and magazines. If you need additional features, you might need third-party plugins to achieve them. Please check the full features of JNews at the link below.
2) For Ajax Search as a widget, unfortunately, we do not have that feature at the moment. You may want to consider using a third-party plugin to achieve this. A user has previously asked the same question. You can visit their forum for more information at the link below.
Inquiry Regarding Independent Header Search Form Customization in JNews Theme
Thank You!
hello, thanks for the reply. Actually we building a website extension where we post blogs and content. Also add pages which usually contains wp forms, predefined elements of wp page builder, nothing out of it. may be woocommerce in coming days. is that fine for this theme? Also can you permanently disable the dark mode so that the js files don’t load in background.
One of our suggestion is that, if you can build a functionality which we can disable some submodules so that their files don’t load in header or footer.
Regards
Hello scriptfeedsdev,
Yes, you can use the JNews theme for such an environment. If you encounter any issues, feel free to create a new topic on our support forum and explain the problem you’re facing.
We also appreciate the suggestion you provided. While we can’t promise to implement it, we will definitely consider it.
Thank You
Hello team, One question, we using Autooptimize plugin, does it do the job of caching and minification or do we have to add wp super cache also? what about your views for Wp-optimize cache? have you tested it, it works good with Jnews?
Regards
Hello scriptfeedsdev,
The Autoptimize plugin can be used for caching and minification as long as those options are enabled. You are also not obligated to use the WP Super Cache plugin on your site. If you are optimizing your site using third-party plugins like this, you will need to find the right configuration, as not all options enabled may work properly or be compatible.
Previously, we provided documentation related to Page Speed. You can visit that documentation via the link below:
Before implementing any of the solutions in the documentation or making any major changes, we highly recommend that you back up all your site data, including the database, files, etc., so that your site can be restored if any issues arise.
We hope this answer is helpful.
Thank You
Hello, thanks for reply. A query from our side is that , we saw all the JS and css used in theme, they are already minified. then i don’t think we should use the minification option of any cache plugin. there is a merging of JS and css respectively but it mess the site most of time. i think we should only use cache thing, please explain your take in this.
regards
Hello scriptfeedsdev,
If you are not using other plugins that have non-minified CSS or JS, you can try disabling the minification feature.
Please note that optimization or caching configurations like this require some trial-and-testing. Not all activated settings will work for every case. Therefore, we have created documentation related to Page Speed. Following the steps in this documentation should help you avoid issues like layout problems and so on.
Please ensure that you back up all your data beforehand so it can be restored if anything goes wrong.
If you have any further questions, feel free to create a new topic in our support forum.
Thank You
envato support system log in not working! I’ve bough a new copy of the Theme to put on a different domain but there is no way to deactivate the Theme (which I did not purchase and don’t have contact with the person who did). So I can’t activate with the new purchase code or run plug in updates. I’ve even gone in via phpMyAdmin and updated the code there and it still won’t work
Hello estherrosie,
We sincerely apologize for the inconvenience. For this issue, we kindly ask you to create a new topic in our support forum. Our Support team will assist you as soon as possible.
Thank You
this wasn’t working at all yesterday but seems to be today so will do that.
I like to buy another license for my another website.. if buying in bulk can i get discount ?
Hi raizomaestro,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
hi Jeg,
I recently purchased the theme (Order ID: 200808558) on 29 Mar 2025. After thoroughly installing the theme, I found that it does not meet my expectations and does not align with what was presented in the demo. As a result, I am unable to use it for my project.
According to ThemeForest’s refund policy, buyers are eligible for a refund when the product does not meet expectations based on its description and demo. Given that the theme does not perform as expected in my case, I believe I qualify for a refund.
Please process my refund at your earliest convenience. If any further details are required, I would be happy to provide them. I appreciate your prompt attention to this matter.
Thank you
Hello uniqpray,
We sincerely apologize for the delay in our response and for any inconvenience you have experienced.
Could you kindly provide more details about the issue you are facing? It would be helpful if you could explain the problems you’ve encountered and share any visuals, such as screenshots or videos, to better illustrate the situation.
We have a Support Forum where you can create a new topic if you encounter any difficulties. Our support team will be happy to assist you in resolving the issues.
If you have any questions related to the refund process, please feel free to contact us via email using the Contact feature on the ThemeForest Author page.
Thank You
