16450 comments found.
Hi Friends, please help us with the ticket #6364 ! Regards
Hi, Your ticket has been answered, please check.
Best regards,
Is there a problem with your server? The performance on artbees.net is extremely slow, and the activation process cannot complete because the server takes too long to respond and eventually times out
Hi, Thank you for letting us know that the problem has been resolved and the site is now working fine.
Best regards,
Hi, does your theme support WordPress Multisite plugin? Thanks.
Hi, Yes, The Jupiter X theme is fully compatible with WordPress Multisite. You can use it across multiple sites within a single WordPress Multisite network.
Bests
When will WPBakery (Modified) version 8.4.1 be available for Jupiter 6.x?
Hi,
The next version of this plugin will be released in approximately two weeks.
Best regards,
great thank you
Are we still on track for a release sometime next week?
We’ve been using the Jupiter theme for over 10 years, and it’s been consistently excellent. It’s flexible, powerful, and packed with features. Whenever we’ve encountered a technical issue, the support team has handled it quickly and effectively. Definitely a solid choice for any web project. Huge thanks to the team for their continued quality and dedication!
Thank you for your kind words and loyalty over the years! We’re thrilled Jupiter has been a reliable choice for you, and we’re always here to support your projects.
Cheers,
Hello, We are using Jupiterx I see there some rich snippet that are obsolete For example ‘itemtype’ => ‘http://schema.org/WPFooter', in file footer-partial.php or ‘itemtype’ => ‘http://schema.org/WPHeader',
Is there a way to diable these snippets ? Thanks
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
This is my favorite WordPress theme, powered by great plugins like Elementor, Revolution Slider, and Crocoblock JetPlugins. You can create anything with it.
Hi, Thank you so much for your valuable feedback.
I have been using this theme since I started my career in Web Design with Worpress, Jupiter theme has been easy to use, good templates collections and best of all super quick support
Hi, Thank you so much for your valuable feedback, which helps keep us motivated.
Hello, I am still using the legacy Jupiter theme with the WPBakery Page Builder (Modified Version) plugin. The latest version 8.3 is not available in Envato or in your site’s downloads. When might that be available? Also, can the regular version of WPBakery be installed instead?
Hi,
The latest version after changes by the technical team will be available in the downloads section at https://my.artbees.net/, you just need to use the modified version.
Hi, I have an issue regarding the mobile menu. We’re using a black header, and the hamburger icon is black and therefore not visible. I’ve tried using a custom white icon but it doesn’t display. How do we fix this? (submitted a ticket via my artbees account, but it is not letting me link my Juptier X license to my account, so it’s via an old theme)
Hi,
I’ve checked your ticket, and my colleague is currently reviewing it. They’ll get back to you as soon as possible.
Thanks so much for your patience and understanding.
Hi, got my theme recently and got this on WC status upon installation:
jupiterx/lib/templates/woocommerce/single-product/meta.php version 3.0.0 is out of date. The core version is 9.7.0
Checked the files and in fact each file is different (using child theme so I checked in the theme’s folder). Tried replacing the code directly there but it didn’t fix some glitches I have with some WC elementor modules. Should I wait for you to provide another update on this file? Or can you provide me the updated code?
BTW, downloaded and installed the .9 version from Envato a couple days ago, today I got the update notification for v4.8.10 but it’s giving me this timeout:
Update failed: Download failed. cURL error 28: Connection timed out after 10002 milliseconds
Something similar happened when trying to install the core plugin originally, had to install it manually. Guess I got a buggy version?
Hi,
This has not been reported yet,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi! Is there any way to show a lot of people bios on Jupiter X? I want to be able to search for people via category and such, then display a bio page of the person. And also show people in a grid from a category. Is there anything Jupiter X that would allow me to set up such?
Hi,
Jupiter X is a flexible theme, and you can definitely set up something like that. While it doesn’t have a built-in “people directory” feature out of the box, you can achieve this with a combination of plugins and Jupiter X’s powerful customization options.
Best regards,
⭐⭐⭐⭐⭐ Outstanding Theme & Exceptional Support!
I’ve been using the Jupiter theme for a while now, and I must say it’s one of the best WordPress themes I’ve worked with. The design is sleek, flexible, and highly customizable, making it perfect for any type of website. The performance is top-notch, and the vast selection of templates makes creating a professional-looking site effortless.
But what truly sets Artbees apart is their amazing support team! Every time I’ve had a question or needed assistance, they’ve been incredibly responsive, knowledgeable, and eager to help. Their dedication to customer satisfaction is truly commendable.
If you’re looking for a powerful, well-designed, and well-supported theme, Jupiter is the way to go!
Thank you so much for your kind words and for being a valued part of the Jupiter community! We’re thrilled to hear you’re loving the theme’s design, flexibility, and performance, it’s what we strive for!
And a huge shoutout to our support team! They work tirelessly to ensure everyone has a smooth experience, so your praise means the world to them.
If you ever need anything else, we’re here for you.
Keep creating amazing websites with Jupiter!
Warm regards,
Can I have a response to my support ticket, please? It’s been four days without a response or acknowledgement. id=2859983503
Hi,
Thank you for reaching out, and we sincerely apologize for the delay in getting back to you. We’ve been dealing with an influx of support requests, but I’m happy to let you know that my colleague has now responded to your ticket (ID: 2859983503). Could you please check your inbox or the ticket portal for their reply?
If you have any further questions or need additional assistance, don’t hesitate to let us know. We’re here to help!
Thanks for your patience and understanding.
Best regards,
Hi, I’m awaiting a follow-up response to what should be a trivial problem. Can we please resolve this as soon as possible?
Your ticket has been answered, please check.
The download package still contains the prior version of Jupiter Legacy. Please update it to the new FEB 2025 version.
Hi, Due to technical issues, the latest version of the package has not been added.
You can download the latest version of the theme from your panel at https://my.artbees.net/
How to Download the Latest Theme Version:
Log in to your account at my.artbees.net.
Navigate to the Downloads page.
Best regards,
Thank you, DONE!
Hello, I just installed latest version of theme and core plugin, but I do not see the theme settings under Customize. Any hint?
Hi,
I kindly request you to follow the steps below:
Access the Jupiter X control panel.
Navigate to the “Settings” section.
Within the “General” settings, locate the option for “Simplicity Mode.”
Disable the “Simplicity Mode” by adjusting the corresponding setting.
Save the changes by clicking on the “Save Settings” button.
Additionally, I would like to provide you with some information regarding the “Simplicity Mode.” Enabling this mode will result in the disabling of certain widgets and older Jupiter X features, such as the customizer and ACF custom fields. This is done to improve the performance of the theme.
Best regards,
Thank you very much!
Subject: Issue Uploading Licensed Version – Missing style.css
Hi,
I’m trying to upload a newly licensed version of our theme to our webspace, but I keep receiving the following error message: • Unpacking the package… • Installing the theme… • The package could not be installed. The theme is missing the style.css stylesheet. • Theme installation failed.
Could you please check if there’s an issue with the package or advise me on the correct installation process?
Thanks in advance!
Best, Anja
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
anytime i turn on the plugin JetElements For Elementor, it breaks my site. I am also unable to update this plugin, please help ASAP – https://paddles360.com/
Hi, You can update the plugin manually.
To manually obtain and update the plugin, follow these steps:
How to Download the Latest Plugin Versions:
Log in to your account at my.artbees.net.
Navigate to the Downloads page.
In the Jupiter X download section, look for “Download Legacy Plugins” and click on it.
You’ll then have access to the legacy plugins available for download.
How to Update the Plugins on Your Site:
From your WordPress dashboard, go to Plugins > Add New.
Click on Upload Plugin to upload the zip packages you’ve downloaded.
After uploading, select the option to “Replace current with uploaded”.
Once the upload is complete, your plugins are updated.
For more information, please read the article below:
https://help.jupiterx.com/article/381-updating-jet-plugins-crocoblock-for-jupiterxIf the problem is not solved:
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi, I’m interested in purchasing your theme. I would like to clarify a few things.
(1) Can I create the UI design easily from scratch without importing/using any of your demos/pre-built templates?
(2) I love your intuitive drag-and-drop editing tools. For programmers, if I want to add some custom code (e.g. CSS, JavaScript), will I be able to do it without having to edit the php files directly?
(3) I read that your theme is already packed with features, so be less reliant on other plugins. But if I still need to install a few other plugins, will your theme be able to work with it?
(4) Does your theme work with “WooMultisore” plugin? https://woomultistore.com and “MailChimp” plugin?
Thanks!
Hi,
I’m glad you’re interested in the Jupiter X theme! Here are the answers to your questions:
Creating UI design from scratch without using demos/pre-built templates: Yes, you can easily create your UI design from scratch without needing to import any demos or pre-built templates. Jupiter X comes with powerful tools like Elementor, which allows you to build fully custom pages and designs from the ground up.
Adding custom code (CSS, JavaScript) without editing PHP files: Absolutely! JupiterX lets you add custom CSS and JavaScript without having to directly edit PHP files. You can easily insert your code through the theme settings.
Compatibility with other plugins: Jupiter X is compatible with most popular WordPress plugins. While the theme is packed with features to reduce the need for additional plugins, it should work smoothly if you decide to install others.
Compatibility with WooMultistore and MailChimp plugins:
WooMultistore: This plugin hasn’t been specifically tested with Jupiter X, but since Jupiter X is WooCommerce-compatible, it should likely work without issues. We recommend testing it out to ensure full compatibility.
MailChimp: Yes, Jupiter X is compatible with the MailChimp plugin, so you can use it for your newsletter and email marketing needs.
If you have any more questions or need further details, feel free to ask
Hi why the theme is still 4.8.7? the update changelog mentioned got 4.8.8 when download the file from themeforest still 4.8.7
Hi,
Thank you for letting us know, I will report this to the relevant team so that it can be resolved soon.
Best regards,
Hi, Until now still same version 4.8.7, please update the latest version
Due to technical issues, the latest version of the package has not been added.
You can download the latest version of the theme from your panel at https://my.artbees.net/
How to Download the Latest Theme Version:
Log in to your account at my.artbees.net.
Navigate to the Downloads page.
Version 4.8.8 is available in the downloads section.
I apologize for this issue. It will be resolved soon. Thank you for your understanding and patience.
