3205 comments found.
Hello, I haven’t received any response to my support ticket for the past 3 months, and the issue still hasn’t been resolved. Could you please reply to me?
i can’t add Phlox RTL Fonts plugin
Hi, Thank you for bringing this to our attention. Yes, we?re aware of the issue and our team is investigating it. We will have it fixed as soon as possible. Thanks for your patience and understanding!
i need to reactive my purchase code it was for another website link for long time and i need to reactive it in my current site
hi again, You can manage your license, including deactivating and transferring it to another domain, on your profile at Averta Help Center. Please check our guidelines for how to manage your license here:
https://docs.phlox.pro/article/240-managing-licenseOnce again we bought a license for this great template.
How do I set a menu item to open in a new window? Checking “open lin in new window/tab” or adding target=”_blank” in the CSS menu doesn’t work. No matter what I set – when I click a specific item in the MENU, it opens in the same window, not a separate one. How do I do that in Phlox?
Hello there. Thank you so much for your continued support and for choosing Phlox again! We’re truly grateful for your trust and kind words. I am afraid there is no option for this purpose but please submit a ticket on our help center maybe they can give you a trick to do that.
I have an update notification on my plugins about Element Pack Pro which is part of your recommended bundle plugins. The update can’t be made because is not available to update. This is a sensitive security issue for hackers to gain access to websites. Is there any fix for this issue? I wouldn’t like to deactivate this plugin because I’m currently using some widgets. Thank you!
“Element Pack Pro You have version 7.12.2 installed. Update to 7.20.5”
Hi, I hope you are doing fine.
Please note that Element Pack is included with Phlox Pro. Updates for Element Pack are managed through the Phlox exclusive dashboard, not through the standard WordPress update menu. Our development team will check the latest version for compatibility and functionality. Once we’ve confirmed that everything is working correctly, we’ll release the update.
Phlox Pro es un tipo de diseño web para Wordpress muy completo y versátil para realizar diferentes tipos de páginas web.
En nuestra agencia de marketing (https://galernaestudio.com), lo hemos utilizado para crear varias páginas web corporativas con resultados muy satisfactorios.
Además, disponen de una equipo de soporte técnico muy ágil que soluciona las incidencias rápidamente.
Hi,
You’re very welcome, and thank you for your kind words!
We’re really glad to hear that you appreciate Phlox and our support services.
Please don’t hesitate to reach out to our help center whenever you have any questions or issues. We’ll be more than happy to assist you.
Hi, yesterday I opened a ticket titled “Problem with my Phlox Pro licence”. Can you please respond? Thanks
Hi, I hope you are doing fine.
I’ve looked into it, and it seems there’s only one instance of contact with that username, and that was back in 2024. Could you please double-check that? If there’s still an issue, please go ahead and submit a new ticket. Our support team will get back to you as soon as possible, and we’ll do our very best to resolve your problem quickly.
It would be great if you can extend your support as well 
Just installed, Demo Import is broken… Warning : Trying to access array offset on value of type null in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 907
Warning : foreach() argument must be of type array|object, null given in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 907
All Templates( Warning: Trying to access array offset on value of type null in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 922
Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php:922 Stack trace: #0 /home/sabahome/risingacquisitiongroup.ca/wp-content/themes/phlox-pro/auxin/auxin-include/classes/class-auxin-welcome-base.php(379): Auxin_Welcome->setup_importer() #1 /home/sabahome/risingacquisitiongroup.ca/wp-content/themes/phlox-pro/auxin/auxin-include/classes/class-auxin-welcome-base.php(284): Auxin_Welcome_Base->the_content(‘importer’) #2 /home/sabahome/risingacquisitiongroup.ca/wp-includes/class-wp-hook.php(324): Auxin_Welcome_Base->render(’’) #3 /home/sabahome/risingacquisitiongroup.ca/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #4 /home/sabahome/risingacquisitiongroup.ca/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/sabahome/risingacquisitiongroup.ca/wp-admin/admin.php(259): do_action(‘toplevel_page_a…’) #6 {main} thrown in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 922
Hi, Thank you for contacting us. That was a temporary server maintenance, and it was back to normal shortly after. Everything is working fine now. If still face the issue please contact our support
Buenas tardes, tengo un error a la hora de cargar Elementor y me da este error en uno de los plugins del theme.
AH01071: Recibí el error ‘PHP message: PHP Fatal error: Uncaught Error: Class «Elementor\\Scheme_Color» not found in /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/auxin-pro-tools/includes/elements/elementor/widgets/theme-builder/post-title.php:204\nStack trace:\n#0 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2435): Auxin\Plugin\\\Pro\Elementor\Elements\Theme_Builder\\PostTitle->register_controls()\n#1 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(1049): Elementor\\Controls_Stack->init_controls()\n#2 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(570): Elementor\\Widget_Base->init_controls()\n#3 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(185): Elementor\\Controls_Stack->get_stack()\n#4 /xxx/xxx/xxxxx/xxxxxx/ht…’, referer: https://lahuelladearmstrongestudio.com/wp-admin/post.php?post=125&action=elementor
¿Cómo lo podemos solucionar?
Hi, I hope you are doing fine. Please submit a ticket at our help center. Our support agents will get in touch with you and help you resolve this issue.
Hi guys, Ive bought the theme and stuff but my license key is apparently under either my old account, or somewhere else and Im unable to activate my theme nor do anything with it. Tried to sync by envato but didnt work either, under all circumstances it gives me an error that it has been already registered. Due to that im also unable to submit a ticket on Averta support. Thanks
Hey you, Our support team has already emailed you with some information. Please check your inbox and reply. We’re on it and will get this sorted out for you quickly.
Subject: Phlox Developer Theme – Image Radius Issue on Hover (Portfolio) & Related Projects
Hello,
I am currently using the Phlox Developer Theme and have encountered an issue with the Portfolio section. I can adjust the border radius of images in “Normal View,” but there is no option to modify the radius for the hover state. When an image is hovered over, it briefly changes but then returns to a square shape. Is there a way to maintain the adjusted radius on hover, or is this functionality only available in Phlox Pro?
Additionally, I am trying to adjust the border radius for images in the “Related Projects/Works” section but cannot find the setting. Is this also a Pro feature?
I have included a link below demonstrating these issues. I appreciate your guidance!
https://fiveshockdesign.com/clients/demo/projects/Hi, I hope you are doing fine. We have responded to your ticket at our help center and will help you with this. Please follow up there.
Hello,
On my site, I have Elementor version 3.25.10, which is a victim of a security flaw. Unfortunately, when I update the extension, it breaks the theme. Can you please help me update to the latest version 3.28.0?
Hi there, I hope you are doing fine.
We have resolved this problem long ago with an update. Please check your ticket at our help center. Our support agents are in contact and will help you resolve the situation.
It would be great if you can extend your support as well
Hello,
Thank you for your feedback.
For your information, a ticket is still pending.
Best regards,
Hi Alexis,
We’ve responded to your support ticket. Please take a look, and extend your support to get a better and faster support
Hello,
Thank you for your feedback. I have also replied to the ticket.
Best regards,
Hi again, thanks for letting me know but no need to mention here just follow your ticket please
Is there a way you can change the color of the sub menu indicators? Thanks!
Hi there. Please submit a ticket to our help center. That?s the best way to get help for customization like this.
Hello,
Is it possible to show the “Portfolio Category description” at the “Portfolio category page” ?
https://demo.phlox.pro/interior-design/portfolio-cat/decoration/Thank you
Hi there, I am afraid there is no option for this but if we see this request from most of our customers we will add it in the future
Regards
I’m trying to contact with the support team, i have several tickets and no one answer
Hi there, I hope you are doing fine. We are active and responding to your users however I did not find any tickets in our systems for your username.
If you have sent a ticket, we will respond shortly. Also note you did not purchase PHhox Pro version and and we put a higher priority to the ones who purchased the Pro version Thank you for your time.
I have a question before purchasing. I want to know if Cloth Shop demo will work with elementor basic not pro. I want to customize all the template with elementor. My client knows almost nothing about the Internet, it must be very easy for him to touch up things when I finish the website.
Also i need to know if this theme works with this plugin: Packlink PRO Shipping. We use this plugin to configure shipping for all our clients in Spain. Please test the plugin to see if your theme works with Packlink PRO Shipping. I look forward to hearing from you today. I’m already behind on this client, and I’m working hard on the new website this weekend. Please let me know if your theme works with this plugin in particular. ty.
Hi, Thank you for contacting us.
Question 1: Yes, all Phlox demos are built using the free version of Elementor. However, please be aware that Elementor’s free version has limitations.
Question 2: Phlox and its plugins generally follow the WordPress coding standards and are compatible with well-developed third-party plugins. While we cannot guarantee compatibility with these plugins. And you know to work with a WordPress Product you need to have enough knowledge of WordPress
Kind Regards
I’ve already purchased other templates that work full with elementor. Your response arrived 16 days late. Greetings.
Sorry about the delay and good luck with your site
Hi, Glad to hear from you again.
It looks like there was some temporary server maintenance. Everything’s back to normal now. Could you please check again and let me know how it goes? Also, our support team has sent you an email to follow up and help with any further problems.
polite request so please help , i purchased the theme twice by error , i have one website , the other license purchased by error , i didn’t download it yet , please do a polite refund for one license , i tried to submit a ticket but your support is loading infinte loading and say ” Error message Internal Server Error “
Hi it is accepted right now
Hello, I have a problem with the Phlox theme. The issue is that I have two scroll bars on the page, which makes my site lag when scrolling. Please help me remove the second scroll bar.
Hi there, I hope you are doing fine. It’s probably a minor CSS style issue and can be easily fixed. Please submit a ticket at our help center. Our support agents will get in touch and help you resolve the problem.
Hello,
Congratulations on your theme. A simple question, how can I show the title ‘Blog’ (or any other) inside the Blog section?
If I force the title to be shown in any other section it works, but in the one configured as ‘Blog’ it doesn’t appear.
Can you help me?
Hi there, We try our best to help you in our help center so please submit a ticket if still not
