155 comments found.
If I need to use this for RTL language, do I need any plugins?
Hello,
Thanks for writing in! The theme is fully compatible with RTL (Right-to-Left) languages, and there are no reported issues. You do not need to install any additional plugins. Feel free to write back if you have any questions.
Hello. I installed the license on my domain, then few hours I switched hosting, and started afresh, I tried activating the license on same domain but it says it’s already activated.
Please, can you deactivate it from your end? I can’t login to envato to do that because the login code they send, the email no longer exist. I only have access to themeforest at the moment, and hopefully I message them to change my email themselves.
I need the license reset from your end
Done. Please try again now. Thank you.
Hi, i have opened a ticket but response yet. please help us with our issues.
if not, please guide me through refund process.
Corrupted or Missing CSS Files: Some CSS files seem to have been corrupted or failed to load during the import process, which is affecting the overall site design and layout.
Incomplete Demo Content Import:
The full menu structure from the demo site (https://sierra.keydesign.xyz/) did not load.
Various demo pages, blog posts, and even product page contents are missing after the import.
Forms are not imported correctly, and we receive the error: “Contact form not found.”
Hello, please check your updated ticket here: https://keydesign.ticksy.com/ticket/3959206/ Thank you.
Hi Guys
Can you re-design an existing SAAS website?
Hello, could you provide us with more details about this SaaS website? Our theme already includes premade websites for SaaS/Startup websites; you may be able to adapt one of those to your desired layout. Thank you.
Is your theme compatible with PHP 8.2 or 8.1, or should I keep the PHP version at 8.0?
We are running PHP 8.1.3 on our servers, so you can upgrade to that version too. Thank you.
Please delete my activation logs. As, i activated theme on other domain and now i cant login on other domain. Cant deactivate from existing domain
Hello,
The issue is resolved. You can try to register again.
This theme is stunning! But I’m disappointed that there’s no RTL version! I know you replied to many others confirming it supports RTL but I can’t buy it before I make sure it’s 100% RTL compatible, because I have been in this situation many times where I buy a theme and regret it because it has too many issues with RTL and I had to tweak them for ages or abandon them completely, I don’t have time for requesting refunds and waste my time. Thanks in advance!
Hi there,
Thanks for reaching out! We completely understand your concerns regarding RTL compatibility. While the theme includes RTL support, we can’t guarantee that everything will be 100% perfect out of the box. As you mentioned, only by building a full RTL site can you be certain it meets your needs.
We do have plans to showcase an RTL demo in the future, but unfortunately, this won’t happen in the near term.
Thanks again for your interest!
I am unable to create the megamenu. There is no option coming to customize it. I can’t find E logo to add one.
Hello,
Please use the contact form on our profile page and we will help out via email.
Sent. Please look into that at the earliest.
Thanks in Advance,
After updating the ElementsKit plugin 3.4.5 to 3.4.7., website started going to infinite loop.
Before updating, everything was working fine,
Active theme: Sierra Active Plugins: Elementor: v3.27.6 ElementorKit: v3.4.7 ElementsKitPro: v3.27.6
I also tried to rollback ElementorKit to 3.4.5 But, nothing seems to fix this issue.
Receving this Fatal Error:
[19-Mar-2025 04:22:17 UTC] PHP Fatal error: Maximum execution time of 300 seconds exceeded in C:\xampp\htdocs\devss\wp-includes\taxonomy.php on line 1758 [19-Mar-2025 04:24:45 UTC] PHP Fatal error: Maximum execution time of 300 seconds exceeded in C:\xampp\htdocs\devss\wp-includes\formatting.php on line 58 [19-Mar-2025 04:26:04 UTC] PHP Fatal error: Maximum execution time of 300 seconds exceeded in C:\xampp\htdocs\devss\wp-includes\class-wp-query.php on line 4934 [19-Mar-2025 04:27:40 UTC] PHP Fatal error: Maximum execution time of 300 seconds exceeded in C:\xampp\htdocs\devss\wp-includes\plugin.php on line 209 [19-Mar-2025 04:45:24 UTC] PHP Fatal error: Allowed memory size of 4294967296 bytes exhausted (tried to allocate 20480 bytes) in C:\xampp\htdocs\devss\wp-content\plugins\elementor\includes\controls\base-multiple.php on line 59
Kindly, help me to fix this issue ASAP
Hello, please open a support ticket on our platform: https://keydesign.ticksy.com/tickets/
Thank you.
Is there a WPBakery version? Elementor is terrible, no backend editing and not dev friendly 
Hello,
Thanks for writing in! Sierra is built entirely around Elementor and does not support WPBakery Page Builder. If you’re specifically looking for a theme with WPBakery, I recommend checking out some of our other themes like LeadEngine, Ekko, Sway, and Viva, which are all built with WPBakery.
You can browse our complete theme portfolio here. Let me know if you have any questions – I’d be happy to help!
Thank you!
The support has expired so how can I reset the license activation (I can’t access the old website = deleted).
Hello,
Thanks for reaching out! I have deleted all your activation logs. You can try to register your purchase again.
I would like to know if buying this theme you can get all the options that you mention in the keydesign https://keydesign.xyz/ page, because in the demos I don’t see all the options like tabs, sticky content, etc… thank you.
I would like to know which of your template can do something like this: https://keydesign.xyz/theme-builder/ that you are scrolling and the text is changing until the next image, like sticky content, thank you.
Hello, all our Elementor themes have the sticky content feature. The sticky content is on some demos, for example: https://sierra.keydesign.xyz/digital-product/ . You can also use our template library to add it to any page. Here are the sticky content blocks: https://library.keydesign.xyz/elementor_library_tag/sticky/ The theme is also well documented, please see more on how to use the template library here: https://docs.keydesign.xyz/documentation/template-library/
Thank you.
Great! congratulations, you have the best themes, this is what we need, Thanks for the answer
do i need to buy elementary pro to use this theme properly?
Hello,
You don’t need Elementor Pro to use our theme; everything can be edited with a free Elementor account. If you decide to upgrade to Elementor Pro in the future, rest assured our theme is fully compatible with it.
Thanks for reaching out!
I am trying to register my website but it is said it is being used already. The site it was on isn’t even functioning anymore.
Done. Please try again now. Thank you.
I have expired support but need the license to be reset, since dont have the original website. Tried to create a ticket but requires to purchase support. How do i get a hold of support with paying for activation reset.
Done. Please try again now.
Hi, i have purchased this theme and activated it. After that I have error and I deleted my WordPress. but what happened was that I couldn’t activate my premium theme again. When I enter the purchase code it always shows “License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!”. Where can I find deactivate this license from active instance(s). Even though my website domain has not changed and is still the same.
Issue solved. Please check your ticket here: https://keydesign.ticksy.com//ticket/3822289/ Thank you.
Hello, where do i reset purchase code, my support expired, but never used the theme, and now ready to, but it was activated on a previous test domain that i dont use anymore.
Hello! I have deleted all your activation logs. You can try to register again.
Is it possible to remove the footer text “© KeyDesign Themes. All rights reserved.” from the website?
Hi there! Yes, you can remove the footer text by overwriting the footer template. Just go to your site admin area > Footers > create a new template and assign it to the footer location, then use Elementor to build your own structure.
Alternatively, if you’d like to hide the footer completely, edit the page with Elementor > click the Page Settings button (gear icon) > go to the Style tab and check the Footer settings.
If you need further assistance, feel free to open a support ticket. Our team is happy to help!
Hello,
Is the theme showcased in your demos the same as the AI Software theme?
Additionally, is there a template available for the promotional video linked below, which introduces your themes? We really liked this video. If it’s not a custom creation and the project files are available on Envato, we’d greatly appreciate it if you could share them. We’re planning to use it for our project.
Theme Link: https://preview.themeforest.net/item/sierra-saas-tech-startup-elementor-wordpress-theme/full_screen_preview/49061887Thank you, and I wish you success in your work.
Hello,
Thanks for writing in! To clarify, the theme landing page showcased in our demos is for presentation purposes only and is not included in the Starter Sites list. However, the theme provides numerous pre-designed starter templates to help you kickstart your project.
The promotional video is not included in the theme package either. For similar video templates, we recommend exploring VideoHive, where you can find a wide range of professional templates to suit your needs.
If you have any further questions, feel free to reach out!
Hello,
Thank you for your response.
As you mentioned, the video template used in the theme demo can be obtained from VideoHive. However, I conducted a detailed search on VideoHive but unfortunately couldn’t find this specific template.
If this template is available on VideoHive, I kindly request you to share the link. If you prefer not to share it here, you can also send it to beymuallim@gmail.com.
Thank you in advance for your support.
Best regards,
Our team has heavily customized the video template to better align with the overall theme design and functionality. I recommend browsing through VideoHive’s extensive library using relevant keywords, as you might find a similar template to suit your needs.
ElementsKit Pro is unable to update for the past many months. It returns error when trying to update
Hello,
Thanks for reaching out! You can update the plugin by navigating to your site admin area > Sierra > Plugins.
Hope this helps.
Done. Thanks <3
