Thank you for contacting us.

We would like to clarify:

Your purchase code has already been activated for the domain: zw3msz-kf.myshopify.com.

Each purchase code can only be used on a single domain — you cannot activate the same purchase code across multiple websites, even though there are 9 different theme templates included.

If you wish to transfer your purchase code to a new domain, you must strictly follow the steps outlined in our documentation:
https://documents.vinovathemes.com/emillia-documentation/installation/transfer-license-to-a-new-domain

Please note:

When you transfer the license to a new domain, the old domain will be immediately deactivated.

If you did not follow the official transfer process and now face issues, please contact us. We can help manually remove the old registration from our license management system for you.

Thank You.

To avoid misunderstanding, I will explain further: You can install all 9 homepages on the same domain. However, if using different Domains, this is not possible.

Hello,

We want to reassure you that we are fully committed to supporting our customers and never ignore any support emails. You can be confident that your request will be handled with care.

Please note that our team operates in the GMT+7 time zone, so any emails sent outside of working hours will be addressed the following business day.

Also, we kindly ask that you avoid sending multiple support emails for the same issue. Our support system is structured to respond to the oldest tickets first, and sending new emails or replies to your existing ticket will push it to the end of the queue. This may unintentionally delay your support response.

Thank you for your patience and understanding—we’re here to help and will get back to you as soon as possible.

Best regards,

Hello. We don’t understand your problem. Could you please explain in more detail? Thank you

All the files I downloaded do not contain the theme package or the theme package is blank when uploaded to the Shopify store, which means that the downloaded file does not have a corresponding theme. I need your help

Hi,

If you’re unsure how to install the theme, please follow the step-by-step guide provided here:

Please note that after installing the theme, your website will not display images or layouts exactly like the demo by default. This is standard for all Shopify themes — you can verify this with any theme available on the marketplace. We’ve explained this clearly in our documentation:

If you want your store to look exactly like our demo, you’ll need to upload the sample data we’ve included in the “Data Sample” folder of the theme package. Please read more:

Thank You,
Best regards.

Hello. We have assisted the account named “arabdullahsaeed” on this issue. Thank you

Thank you for getting in touch.

We’ve already responded to your support request through our official email support system. If you need any further assistance, please feel free to let us know—we’re always here to help.

Please note that we do not provide technical support via comments. The details we may need to request (such as admin access or sensitive configuration info) cannot be safely or appropriately handled through the comment section, for security and privacy reasons.

We appreciate your understanding and look forward to assisting you further through our secure support channels.

Best regards,

Thank You

Thank You