233 comments found.
Hi, we tried and felt this theme is not suitable, can we request for refund?
Hi whlew,
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hi, i’ve purchased Merto theme, i would like to know how to get license for slider revolution. thanks.
Hi mmm105,
Thank you for using our Merto theme!
Slider Revolution is a bundled plugin that was purchased through our account. For more information, please read this article https://skygroup.ticksy.com/article/10856/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi sach96,
Please read the document at the link https://docs.theme-sky.com/merto/#adding-the-logo
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Two files in this theme is out of date. How do we proceed patching this. Can I get an update to this? ... 1. merto/woocommerce/loop/orderby.php version 3.6.0 is out of date. The core version is 9.7.0 and 2. merto/woocommerce/single-product-reviews.php version 9.6.0 is out of date. The core version is 9.7.0
Hi mbadevex,
Please update the Merto theme latest version
Version 1.1.2 - 10 April 2025 - Update: Slider Revolution 6.7.31 - Tweak: compatible with Elementor 3.28.3 - Tweak: compatible with WooCommerce 9.8.1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi. When I install and activate Dokan plugin together with your te,plate, I get the error below and the website breaks. I bought the plugin mainly because it says it is compatible with Dokan. Please help me to resolve this. I have tried it on a staging site and also on my localhost and got the same results.
```
Fatal error: Uncaught TypeError: extract(): Argument #1 ($array) must be of type array, null given in C:\xampp\htdocs\dokan\wp-content\plugins\themesky\widgets\products.php:23
Stack trace:
#0 C:\xampp\htdocs\dokan\wp-content\plugins\themesky\widgets\products.php(23): extract(NULL)
#1 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\widgets\wordpress.php(284): TS_Products_Widget->widget(NULL, Array)
#2 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\controls-stack.php(2374): Elementor\Widget_WordPress->render()
#3 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\widget-base.php(636): Elementor\Controls_Stack->render_by_mode()
#4 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\widget-base.php(774): Elementor\Widget_Base->render_content()
#5 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\element-base.php(482): Elementor\Widget_Base->print_content()
#6 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\modules\element-cache\module.php(74): Elementor\Element_Base->print_element()
#7 C:\xampp\htdocs\dokan\wp-includes\shortcodes.php(434): Elementor\Modules\ElementCache\Module->Elementor\Modules\ElementCache\{closure}(Array, ’’, ‘elementor-eleme…’)
#8 [internal function]: do_shortcode_tag(Array)
#9 C:\xampp\htdocs\dokan\wp-includes\shortcodes.php(273): preg_replace_callback(’/\\[(\\[?)(elemen…’, ‘do_shortcode_ta…’, ’<div class=”ele…’)
#10 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\core\base\document.php(1867): do_shortcode(’<div class=”ele…’)
#11 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\core\base\document.php(1202): Elementor\Core\Base\Document->print_elements(Array)
#12 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\frontend.php(1203): Elementor\Core\Base\Document->print_elements_with_wrapper(Array)
#13 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\frontend.php(1271): Elementor\Frontend->get_builder_content(‘9391’, false)
#14 C:\xampp\htdocs\dokan\wp-content\themes\merto\framework\mega_menu.php(733): Elementor\Frontend->get_builder_content_for_display(‘9391’)
#15 C:\xampp\htdocs\dokan\wp-content\themes\merto\framework\mega_menu.php(684): Merto_Walker_Nav_Menu->get_megamenu_content(‘9391’)
#16 C:\xampp\htdocs\dokan\wp-includes\class-wp-walker.php(150): Merto_Walker_Nav_Menu->start_el(’<li id=”menu-it…’, Object(WP_Post), 0, Object(stdClass))
#17 C:\xampp\htdocs\dokan\wp-includes\class-wp-walker.php(252): Walker->display_element(Object(WP_Post), Array, 0, 0, Array, ’<li id=”menu-it…’)
#18 C:\xampp\htdocs\dokan\wp-includes\nav-menu-template.php(621): Walker->walk(Array, 0, Object(stdClass))
#19 C:\xampp\htdocs\dokan\wp-includes\nav-menu-template.php(241): walk_nav_menu_tree(Array, 0, Object(stdClass))
#20 C:\xampp\htdocs\dokan\wp-content\themes\merto\footer.php(24): wp_nav_menu(Object(stdClass))
#21 C:\xampp\htdocs\dokan\wp-includes\template.php(810): require_once(‘C:\\xampp\\htdocs…’)
#22 C:\xampp\htdocs\dokan\wp-includes\template.php(745): load_template(‘C:\\xampp\\htdocs…’, true, Array)
#23 C:\xampp\htdocs\dokan\wp-includes\general-template.php(92): locate_template(Array, true, true, Array)
#24 C:\xampp\htdocs\dokan\wp-content\themes\merto\page.php(78): get_footer()
#25 C:\xampp\htdocs\dokan\wp-includes\template-loader.php(106): include(‘C:\\xampp\\htdocs…’)
#26 C:\xampp\htdocs\dokan\wp-blog-header.php(19): require_once(‘C:\\xampp\\htdocs…’)
#27 C:\xampp\htdocs\dokan\index.php(17): require(‘C:\\xampp\\htdocs…’)
#28 {main}
thrown in C:\xampp\htdocs\dokan\wp-content\plugins\themesky\widgets\products.php on line 23
```
Hi denversdesk,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I have a problem with the theme settings in the menu direction RTL
Hi ahmedibrahema061,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello, I have the following website set up: https://jldembroidery.com/ I am looking for help removing the “shop by category” section next to the menu. Any way you may be able to help me with that? Thanks in advance.
I just saw you reply on your support page and issue if fixed. Thank you for your speedy and kind support. 5/5. Best wishes!
Hi palmettodf,
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Im not sure whats going on but the applepay and google pay buttons are not working, not sure what the issue could be
Hi sleepycove,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
What are the sever configurations requeired to run this theme without lag?
Hi diasjason1,
We replied to your ticket. Please recheck it.
Best regards,
Hi,
In the shopping cart section of the theme, when increasing the product quantity using the ”+” button, the price does not update automatically. Instead, we have to manually click ”UPDATE CART” for the changes to reflect.
Could you please enable auto-update functionality so that the price updates dynamically when the product quantity is increased?
Thanks!
Hi jeffslima,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
My footer design won’t change when i select the footer deign from backend
i need footer 1 to display but it won’t display
Hi sach96,
If you changed the footer block in Theme Options > Footer but it does not change on the home page, you go to Edit Page > Page Options > Page Footer > Footer Block > select Default.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
HI Thank you for your excellent theme , I loved it Any way I am facing an issue in product page , when I click to select a product size, at fisrt click is doesnot show the real product stock, when I click again then it shows the stock quantity .
Any idea please ?
1. I have replace the updates theme file today. 2. everything is updated . 3. database, revision, etc has been cleaned. 4. I am not using any cache plugin 5. cloudflare chache has been purged
Please help Thank you Rumman
Hi rummann,
We replied to your ticket. Please recheck it.
Best regards,
When I click on Mega Menu ‘Edit With Elementor’ this pop-up
“Sorry, the content area was not found in your page.
You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.”
Hi mohammadw9,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Dear Merto Support Team,
I am using the Merto – Multipurpose WooCommerce WordPress Theme, and I am facing an issue with the TS Product Deals widget.
Issue Details: I have selected a specific category (Fashion) in the widget settings.
The category contains multiple in-stock and published products.
However, only one product appears in the Flash Deals section, even though I have set the limit to 6 products.
I have tried changing the product type (Recent, On Sale, etc.), but the issue remains the same.
I have cleared the WooCommerce transients and cache, regenerated Elementor CSS, and even tested in Safe Mode, but the problem persists.
What I Need Help With: How can I ensure that the TS Product Deals widget correctly displays all products from my selected category?
Is this a known bug, or is there any additional setting I need to adjust?
I would appreciate your assistance in resolving this issue as soon as possible. Please let me know if you need any further information.
Website: [zippyzoone.com]
Hi waqarcleopatra,
Please watch the video at the link https://www.youtube.com/watch?v=XtbQQH400Vg&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG&index=9
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, I am having an issue with website: https://jldembroidery.com. I need the “shop by Categories” menu gone from deskptop and mobile. Are you able to instruct me on how to do this, or think you may be able to log in to the Wordpress and remove it? I can’t even figure out how to edit it. Anyways, thank you for any help I may receive. Best wishes.
Hi palmettodf,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi there, I imported demo content, but the menu is not showing. Enabled menu under theme options. Is that a common problem?
Hi mldata,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
So in order to use this theme do I need to have a paid Wordpress/Woocommerce plan???
Hi amimpatient,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Dear Plugin Developer,
Every time I use the theme settings, the menu bar completely breaks. It switches to a blue color, and after that, I can’t edit anything anymore. Only a full reinstallation fixes the issue.
Hi takacsbencemunka4,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
i am interested in Merto – Multipurpose WooCommerce WordPress Theme
and i want to know is licence available for single website or i can use it on multiple site
Hi Vlvidkart,
Thank you for being interested in our Merto theme!
Each license is only used for one website. For more information, please read themeforest’s policy https://themeforest.net/licenses/terms/regular
Have a nice day!
Image not visible on product description page.
Hi ndinfotech,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!