18 comments found.
I opened a support ticket 24 hours ago, when do you plan to get back to me?
Dear Sir/Madam,
Thank you for choosing our theme Rokan! Our team has already been in contact with you via your ticket. Please keep in touch with our team for further information or assistance!
Best regards,
BerSky.
I want to set the main image as the one I want, but the template always uses the first image of the SKU as the main image. How can I set it?
Dear Sir/Madam,
To assist you further and provide an accurate solution, please contact us via our Support Ticket System. We’ll be happy to check and address your request.
Best regards,
BerSky.
Hello, I reviewed the Demo version of the theme, I have a question, is it possible to resize and shrink the product images on the single product page? Can it be done as Example Image Size: 500×500?
Dear Sir/Madam,
Thank you for considering our theme Rokan! Yes, we can help you adjust the images size on product page. Just feel free to contact our support team via our Support Ticket System once you make the purchase and are ready to start modifying.
Best regards,
BerSky.
Thank you for the information, I have one last question, is it possible to create a vertical menu? I would like to show you an example on this subject. Please let me know if this is possible.
https://prnt.sc/8rJQignbANRgYes, we do provide this menu layout. You can refer to our documentation here for more information about the features we provided in Rokan theme.
If you need more information, please don’t hesitate to contact our support team via our ticket system.
We are looking forward to assisting you.
Best regards,
BerSky.
I have raised a ticket 2 days ago, no reply yet. Please let me know how can i enable mega menu in rokan theme ?
Dear Sir/Madam,
Thank you so much for choosing our theme Rokan! We have been in contact with you via your ticket. Please keep following your conversation there for in deep discussing.
Best regards,
BerSky.
The collection page is preferred to show only the first image of the variant, we want to show the first image of the product picture, how to solve this problem
Dear Sir/Madam,
Thank you for choosing our Rokan theme! We appreciate your trust in our product.
To assist you further and provide an accurate solution, please contact us via our Support Ticket System or email at support@bersky.co. We’ll be happy to check and address your request.
Best regards,
BerSky.
I love the theme, but my custom font (uploaded to the Shopify assets folder) is not on the list of custom fonts for this theme. Can I get some help as to why this is?
Dear Sir/Madam,
Thank you for choosing our Rokan theme! We appreciate your trust in our product.
To assist you further and provide an accurate solution, please contact us via our Support Ticket System or email at support@bersky.co. We’ll be happy to check and address your request.
Best regards,
BerSky.
I have been responding on your Ticket System, but now I am receiving this error when trying to log in to see your response.
Client error: `GET https://api.envato.com/v1/market/private/user/account.json` resulted in a `403 Forbidden` response: {error not matching. Expected [\”user:account\”] ”,code“}
Dear Sir/Madam,
We have contacted you via email. Please follow the conversation there for further assistance.
Best regards,
BerSky.
the ticket area has the ssl certificate expired since march 9th and i can’t answer a very urgent ticket.
Dear Sir/Madam,
Thank you for choosing our Rokan theme! We’d like to inform you that our ticket system remains fully operational—customers can still create and reply to tickets. Please try creating or replying to your ticket again. If you continue to experience issues, feel free to contact us via email at support@bersky.co.
Best regards,
BerSky.
I have a question about the speed and performance. Someone noted it was slow. I just wanted to ask if that’s been a complaint from others.
Dear Sir/Madam,
Thank you for considering our Rokan theme! We’re committed to maintaining high performance according to Google PageSpeed standards. However, please note that any additional installed apps may affect the overall site performance.
If you have any questions or need assistance, our support team is here to help. Feel free to reach out via our Support Ticket System or email us at support@bersky.co.
Best regards,
BerSky.
I want to personally thank the team for this awesome theme. It not only looks absolutely stunning but also runs smoothly, providing a seamless experience for both me and my customers. The design is modern, clean, and highly customizable, making it perfect for any store.
What truly sets this theme apart is the exceptional support. The team has been incredibly helpful, responsive, and proactive in addressing any concerns. Their support is top-notch—they quickly guide you through every step, ensuring that your store functions perfectly across multiple languages. This level of care and dedication has made a significant difference in my experience.
If you’re looking for a high-quality, professional, and user-friendly Shopify theme, this is the one. I highly recommend it!
Love this theme! Will you be creating this theme into WordPress?
Thank you so much for your interest! Currently, we do not have plans to release a WordPress version of this theme. Shopify is a fast, streamlined, and easy-to-use platform, ideal for building online stores. If you decide to use Shopify, we are always ready to assist you with any theme-related issues. Wishing you success with your project!
Hello, nice work. Can I use this theme for my POD website? I do T-shirts and phone cases. Can this theme also handle a large inventory?
Dear sir/madame,
Thank you for your compliment! Yes, the theme can be used for your POD website for products like T-shirts and phone cases. It’s also optimized to handle a large inventory, ensuring smooth performance even with a big catalog. With our swatch variant feature, you can beautifully display all print options for your products. Additionally, the Product Custom Field block on product page allows your customers to provide more details about their purchasing products, offering them a more personalized experience.
If you have any other questions, feel free to reach out via our support ticket system: https://support.bersky.co/login
Best regards, Bersky
Could you help me search the documentation on how to translate GDPR settings?
Hi harolrodriguez, Thank you for choosing our Rokan theme! Could you please clarify your translation needs? Are you looking to translate the settings within the theme options, or do you need assistance with translating content for each language version of your store? To ensure you receive the best support, please create a ticket https://support.bersky.co/login, and our support team will be happy to assist with your inquiries. Best regards, Bersky
Good luck!
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