Popular questions for this item
Cannot upload the theme / Shopify alerts that the file is too big to upload, what is the problem?
First, please extract/unzip the download file from ThemeForest.
1/ Download the package from themeforest.net (the package is in zip format)
2/ Extract the file you’ve just downloaded.
3/ Find this file: ella-x.x-theme-source.zip in the folder Ella Shopify X.X, then you just need to
upload ella-x.x-theme-source.zip file to your Shopify store.
If you want to install child theme, please go to the corresponding theme folder.
What Is The Support Time?
Many support and technical questions are answered in theme documentation, please read theme Documentation first and follow from top to bottom, you will find the detailed instruction to setup each element in theme.
All of your emails will be reviewed and checked manually carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 24 – 48 hours (Monday to Friday).
What I have to do when I need your support?
If you already read our Full Online Documentation but still cannot find a solution for your question, please follow below steps:
1/ Create a staff account for support@halothemes.com if it is theme issue/ bug (with Themes permission at least) http://docs.shopify.com/manual/settings/account/staff-members
2/ Describe clearly how to reproduce the issue, it would be great if you can capture a screenshot or video for the issue you get to
3/ Specify which template and version you are using.
4/ Submit a support ticket here: https://halosoft.ticksy.com/, we will get back to you soonest, please help us to wait.
Contact the author
This author will respond to buyers' questions and provides limited support through their own support system.
Item support includes:
However, item support does not include:
View the item support policy
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