Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
How can I get support for Jupiter X WP?
Support is provided through our ticketing system within the My Artbees portal. To access it, please sign up for an account at my.artbees.net. Once logged in, you can create a support ticket from the Support tab on your dashboard.
How long can I use Support?
In order to offer a better and more durable customer support, it should be economically sustainable. According to the latest policy set by Envato marketplace, customer support is “time-limited”. It means once you purchase any of Artbees’ themes from Envato marketplace, 6 months of customer support is already included and Artbees is committed to offer a full customer service during this period.
However after the initial 6 months period ends, to continue using Artbees Support you need to renew your support membership. Alternatively, You have the option to add a further 6 months of support (a support upgrade) when purchasing an item (License).
Where can I find the documentation for the Jupiter X?
You can access the comprehensive Jupiter X knowledge base at Jupiter X Help Center.
Where can I find Jupiter, not Jupiter X?
Both Jupiter and Jupiter X are available within this item package. Just Download all files & documentation package from the Downloads tab in the ThemeForest account and you will find two folders: “jupiter”, “jupiterx”. You can find more information here.
This author will respond to buyers' questions and provides limited support through their own support system.
View the item support policy
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