Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
I can’t install the demo import (it gets stuck, shows a 5xx error, or doesn’t start at all). What should I do?
This is one of the most common questions we receive in support, and almost always, the issue is caused by an improperly configured server or low/limited PHP settings. So, the first thing you should do is refer to our documentation, specifically two detailed and clearly written articles. The first focuses on server configuration, and the second provides step-by-step instructions for performing the demo import. Server Requirements | Demo Import Setup
If the solutions provided in the articles don’t resolve your issue, we are happy to assist you personally in the support forum.
I’m having trouble activating my license. What should I do?
We have a dedicated post in our knowledge base that provides a detailed step-by-step guide to help you with the license activation process. You can find it here: Activation of Premium Themes & Plugins Created by jkdevstudio If you’ve followed the instructions and are still encountering issues, please don’t hesitate to contact our support team. Provide as much detail as possible about the problem, including any error messages you’ve received, so we can assist you promptly.
I’m getting the message “There has been a critical error on this website” while using the theme, activating it, or activating one of its plugins. What should I do?
1. Enable WP_DEBUG Mode. Turn on WordPress debug mode to identify the specific error. This replaces the generic error message with detailed logs.
2. Review the Error Log. If the log references theme files or bundled plugins, contact our support team and include the WP_DEBUG log in your request for faster assistance.
If you’re unfamiliar with enabling WP_DEBUG, here’s a detailed guide: How to Enable WP_Debug In WordPress
I purchased the theme, but it doesn’t meet my needs. I would like a refund. How can I get one?
We’re sorry to hear the theme didn’t meet your expectations. Refunds are available only for eligible reasons under the Envato Refund Policy If eligible, submit a refund request through your Envato account with clear details and evidence, if applicable.
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