STEP BY STEP TO GET OFFICIAL SUPPORT.
We recommend to check the refer some of useful links in below:
Where is the purchase code?
Here’s how to find your purchase code:https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Why can’t I upload the theme to Shopify? It’s saying the file is too big. What’s the problem?
1. Download the package from themeforest.net in zip format.2. Extract the downloaded file.
3. Upload the chosen demo folder to your Shopify store.
Please take a look the video for more details.
Where can I see other FAQs?
You can find other question in the Frequently asked questionsWhat I have to do when I need your support?
- Make sure that you are using our latest version.
- Look through our full online documentation for answers to your questions.
- If you can’t find the answer you’re looking for, please open a support ticket.
- When open a ticket, please describe the problem as clearly as possible. It would be very helpful if you could include a screenshot or video of the issue for us to review.
- Kindly wait, and we’ll get back to you as quickly as we can.
What Is The Support Schedule?
We try our best to monitor the tickets around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24 – 48 over the weekend. Thank you so much and we look forward to serving you!Having a feature request?
If you have a feature request, kindly share it here to assist us in enhancing our product.